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Customer Service Representative

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Date: Nov 19, 2022

Location: Shenzhen, GD, CN, 518048

Company: Corning

Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Day to Day Responsibilities:

Internally

  • Coordinate sample requests as needed
  • Make shipment arrangement among customers based on AM’s communication
  • Liaise with local CS among regions
  • Coordinate with Corning operations and SCM for shipment arrangement
  • System maintenance for order management, shipment arrangement, payment monitor, RMA management and credit release.
  • Support project assignments

Externally

  • Collect customer demand and handle PO for shipment preparation
  • Collaborate with customers for the related documents/processes initiation
  • Provide the routine shipping schedule to customers
  • Follow up with replacement or credit release for RMA
  • Monitor AR
  • Visit customers to maintain relationship

 

Education & Experience

  • 5 years of customer service or commercial experience.
  • 3 years of supervisor experience is a plus.
  • Minimum college degree and university degree is a plus. Required Skills
  • Responsible for coordination and execution OTC (order to cash) management.
  • Engage and collaborate with Account manager, Engineer and Supply Chain to fulfill customer requirements. Desired Skills
  • Commercial operation and Supply Chain knowledge are preference.
  • Foreign company working experience is preference.
  • Knowledge of import and export procedures in China Soft Skills
  • Potential problem solving.
  • Financial concept is a plus.
  • Good command of English.
  • Sense of numbers and sense of urgency