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Field Service Engineer

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Date: May 11, 2022

Location: Hefei, AH, CN, 230012

Company: Corning

Requisition Number: 51863


Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Purpose of the Position:
Corning Laser Technologies (CLT) is searching for a field service engineer to support CLT’s business growth and operation opportunities in Asia. We need a great foundation in laser technology and a high level of expertise in mechatronics / automation technology. This position requires excellent communication and interpersonal skills for working with globally distributed clients.


Job Responsibilities:
The specific job responsibility will be dependent upon the active project and may include but not be limited to:
▪ Perform installation of laser cutting systems, support process ramp-up Customer support and customer training on the equipment
▪ Perform machine repair, maintenance, or upgrade at customer site
▪ Support customer troubleshooting remotely or on site, analyze root cause and fix
▪ Regular reporting to managers in Asia and headquarter
▪ Will be required to work on varying shifts and weekends based on customer support requirement
▪ BS degree or above in engineering (mechatronics / automation technology related)
▪ Minimum of one-year work experience in customer support
▪ Experience in CNC/PLC programming or exposure to CNC/PLC controlled equipment
▪ Experience in PLC technology (Beckhoff or similar)
▪ High willingness to travel


Required Skills
• Strong knowledge in laser technology and mechatronics / automation technology
• Hands-on experience in electrical wiring
• Capability to read and understand schematic drawings and electrical circuit diagrams
• Fluent English and Chinese language skill
• Ability to influence technical direction via communication and relationship from a remote location
• Problem solving skills demonstrated through fixing product or process related issues
• Structured and solution oriented working method


Desired Skills
▪ Experience with motion control technologies
▪ Experience in machine commissioning
▪ Experience in MES/CIM communication protocol
▪ Korean/German language skill