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Performance Excellence Operations Leader

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Date: Jun 15, 2021

Location: Shanghai, SH, CN, 200031

Company: Corning

Internal Corning Employees are provided the opportunity to review global job openings for potential interest. However, they are encouraged to do so with the understanding that whether or not they will be considered a candidate for positions located outside their geographic area (city, country, region) will depend on a number of factors such as the availability of local subject matter expertise or qualified talent, the need to obtain and availability of work authorization, costs associated with internal transfer, etc. It will be the decision of the hiring organization whether to permit employees applying outside the local area where the opening exists to be considered a candidate for that opening. It is recommended employees wishing to apply for job openings at Corning make their supervisor aware of their interest before formally applying.


The Performance Excellence Global Operations Manager / Engineer (PEO) creates and promotes a consistent culture of Quality throughout a selected Market Access Platform (MAP), Functional Staff Groups or Region of the World.  The purpose of the PEO is to understand the needs of the organization, create pull for leadership in the execution of critical strategies, enlists talent and guides quality methodologies that enable success (right the first time).  The PEO leads shared objectives that are aligned with company goals. The PEO has personal ownership in establishing and achieving shared objectives that the business deems fundamental to success.  PEO shares accountability for overall MAP/Function/Region performance and continuous improvement within the scope of the shared objectives.  PEO provides leadership, development, and coaching for the assigned organization.


Key Responsibilities:

  • Led the development of shared objectives and initiatives that are closely aligned with Business objectives and corporate expectations by incorporating knowledge of the organizations challenges, industry/environmental regulations, business strategy, and competitive capabilities.
  • Understand business critical path strategies, analyze needs from a quality perspective, and advocate for risk mitigations to ensure business successes.  Understand the organization to establish needed sponsors and funding. 
  • Measure performance against Key Performance Indicators (KPI’s) that are agreed to by the assigned organization and include stretch goals.  Embrace ownership of results.
  • Design MAP/Function/Region goals and objectives with a global view considering supplier quality, manufacturing quality, contract manufacturing quality, and customer-defined quality.
  • Proactively solicit support for achieving shared objectives by locating and engaging specific needed skills and talent within the assigned organization, and if needed, across the company.   
  • Collaborate across functions and across levels of the company to remove roadblocks to success.  Escalate roadblocks to success as needed using influence and leadership skills to ensure execution of critical objectives. 
  • Champion the use of the right methodologies for the right problems at the right time. Advocate Quality practices and requirements to all departments and functions.
  • Promote continuous improvement methodologies to target problem resolution, such as but not limited to, DMAIC, Product Quality Architecture, Lean, Manufacturing Engineering Excellence, Error proofing, and Failure Mode & Effects Analysis.  Create pull for PEx Operations leadership.
  • Provide coaching and/or facilitation of methods and tools or establishment of performance metrics.
  • Identify and transfer leading practices with the Performance Excellence Operations group to impact across Corning Incorporated.
  • Provide updates to business leadership and Global Quality.
  • Build effective networks for Performance Excellence Operations including Engineering, Manufacturing, Commercial, Division Quality, Global Supply Management, and Regulatory Affairs.


Global Leadership Competencies most pertinent to the role are:


  • Cross-cultural sensitivity and global business mind-set.

Influencing skills:

  • Building effective teams, facilitation & coaching skills.
  • Building customer and supplier relationships, while protecting Corning’s needs and IP.

Conflict management:

  • Comfort around higher management Business.
  • Strategy development, execution, priority setting.

Business Acumen:

  • Customer focus, understanding of the industry and customer expectations.
  • Data-based decisions, Drive for Results, Action Oriented.
  • Able to articulate and defend relationship for Cost and Quality leadership Functional/technical.
  • Product Quality Architecture understanding.
  • Financial analysis & management.
  • Technology Deployment and Transfer.
  • ISO standards knowledge, industry standards.
  • 6 Sigma and Performance Excellence.


  • Required: BS in Engineering
  • Desired: Masters (MBA, Engineering, Supply Chain)


  • Greater than 10 years with Corning
  • Multi-division experience and staff group experience
  • Experience in established organizations and new organizations
  • Leadership roles in more than one area:  Quality, Manufacturing, Engineering, and staff groups


  • Typical is 25%, but occasionally up to 50%