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Scientific Support Specialist,CLS,Shanghai

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Date: May 11, 2022

Location: Shanghai, SH, CN, 200031

Company: Corning

Purpose of the Position: Support Corning Life Science’s technical image in the Life Sciences Research marketplace by giving accurate information and direction to technical calls, requests and complaints from external and internal customers. Provide on-site technical support and seminars for mainly 3D cell culture related applications.

Day to Day Responsibilities:

- Handle products and applications related technical inquiries from customers and distributors for G. China and G. Asia (SEA, KOR, ANZ, IND) via phone call and Email.

- Work with sales team, support end users on-site and provide application seminars to promote products in 3D cell culture area for G. China.

- Contact customer, investigate product complaint cases and make financial resolution for G. China

- Share leads with KAM, TSM and FAS in SFDC to drive revenue.

- Assist other functions as needed. (e.g. providing technical information for customs clearance issue, providing monthly product training for CS team.)

- Share new application insights with Tech/FAS team.

Education & Experience Required Minimum requirement is master’s degree in field of cell biology with specific knowledge in cell culture related and cell-based assays.

At least 3-year experience in lab/field application.

Desired Working experience in Pharma, Biotech or CRO is a plus. Required Skills

- Life Sciences Background - Lab Experience - Communication Skills

- Presentation Skills

- Excellent written skill, good speaking skill in English.

- Patient Personality

- Drive for Results Desired Skills Expertise on some specific area(s) (3D cell culture, advanced cell culture, stem cell research, cancer research, cell/gene therapy, bioprocess etc.) Soft Skills - Multi-task/project management skills

- Interpersonal skills Job Selling Points Product and application expert in commercial team. Bridge between customer and product, also the bridge between sales team and product-facing team. Career Development Opportunities Senior member in technical team (Scientific Support, Field Application, Research Lab) Other roles in commercial team