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Scientific Support Specialist

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Date: Jul 20, 2022

Location: Shanghai, SH, CN, 200031

Company: Corning

Internal Corning Employees are provided the opportunity to review global job openings for potential interest. However, they are encouraged to do so with the understanding that whether or not they will be considered a candidate for positions located outside their geographic area (city, country, region) will depend on a number of factors such as the availability of local subject matter expertise or qualified talent, the need to obtain and availability of work authorization, costs associated with internal transfer, etc. It will be the decision of the hiring organization whether to permit employees applying outside the local area where the opening exists to be considered a candidate for that opening. It is recommended employees wishing to apply for job openings at Corning make their supervisor aware of their interest before formally applying.


Day to Day Responsibilities:


•    Handle products and applications related technical inquiries from customers and distributors for G. China and G. Asia (SEA, KOR, ANZ, IND) via phone call and Email.
•    Work with sales team, support end users on-site and provide application seminars to promote products in 3D cell culture area for G. China.
•    Contact customer, investigate product complaint cases and make financial resolution for G. China 
•    Share leads with KAM, TSM and FAS in SFDC to drive revenue. 
•    Assist other functions as needed. (e.g. providing technical information for customs clearance issue, providing monthly product training for CS team.)
•    Share new application insights with Tech/FAS team.


Education & Experience  




•    Minimum requirement is master’s degree in field of cell biology with specific knowledge in cell culture related and cell-based assays. At least 3-year experience in lab/field application.


•    Working experience in Pharma, Biotech or CRO is a plus.


Required Skills 
•    Life Sciences Background
•    Lab Experience
•    Communication Skills
•    Presentation Skills
•    Excellent written skill, good speaking skill in English.
•    Patient Personality
•    Drive for Results


Desired Skills  


•    Expertise on some specific area(s) (3D cell culture, advanced cell culture, stem cell research, cancer research, cell/gene therapy, bioprocess etc.)


Soft Skills      
•    Multi-task/project management skills
•    Interpersonal skills