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IT Analyst

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Date: May 9, 2022

Location: Beijing, BJ, CN, 100176

Company: Corning

Roles and Responsibilities:

• Respond to and resolve user problems with hardware, software and/or services for all desktop computing equipment • Executive Support • Install and upgrade equipment and software • Deploy and maintain mobile equipment like smartphones and tablets • Participate in a 24x7 on-call rotation supporting all executives • Identify recurring issues, document and escalate to appropriate personnel • Represent technical bridge between technology groups and business units • Make recommendations for improvement in processes and procedures • Follow existing processes and use standard methodologies to carry out assigned tasks • May be required to maintain inventory supplies • Participate on cross-technology teams • Troubleshooting customer problems that are beyond the skill level of the Desktop Technician • Act as an escalation point for desktop technicians • Performs other related duties as assigned by management • Escalation of IT cases – coordinate resolution of high priority office level case/user tickets