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CSS Senior Analyst, Process Strategy, Order To Cash

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Date: Jan 22, 2022

Location: Charlotte, NC, US, 28216 Corning, NY, US, 14831

Company: Corning

Requisition Number: 50439


Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Over the course of the past several years, Corning’s Global Finance Organization has transformed into an insight driven, world-class Finance organization, focused on supporting our businesses’ strategic growth initiatives across all regions of the world. At Corning, our Finance organization plays an essential leadership role in all strategic business decisions. We deliver value through our focus on business partnership with an emphasis on providing actionable insights that deliver strong cash and liquidity performance, high returns on invested capital, and optimized efficiency and effectiveness of business process operations. Corning Finance is launching into another exciting phase of change focused on integrating digital transformation into all areas of the organization, including updates to core ERP systems, data, analytics, reporting and best of breed emerging tech including expansion of RPA, AI and chatbot capabilities. As our Corning businesses grow and evolve, so will Corning Finance – always being ready to meet the needs of our partners - driving shareholder value and providing world-class financial stewardship to the enterprise at large.

Overview of Process Strategy Organization:

The Process Strategy Group (“PSO group”) supports Corning’s global Finance function by providing the thought leadership to the strategic development, planning and execution of leading policies, processes, tools, and technologies for finance. Collectively, the “PSO group” is responsible for bringing subject matter expertise, strategy, and technology direction to the end-to-end processes in Finance, and cross-functionally where processes intersect with non-Finance functions and businesses. The group delivers value by driving strategic policy, process, and technology to further our mission to be a World-class Finance Function.

Key Responsibilities:

  • The purpose of the role is to partner with the Global Process Owner (GPO) to drive process effectiveness & efficiencies, which includes working to achieve and maintain process standardization. In addition, the Senior Analyst provides support between Shared Services Operations, and partnering functions to make sure expectations are agreed upon and met. This role also provides project management support by partnering with Program Managers (PMs) to ensure successful delivery of projects’ objectives.
  • In-depth knowledge of end-to-end processes and systems utilized in execution of the work in their process discipline (Order to Cash)
  • Collaborates with Corning Shared Services Operations and appropriate Functional Groups, such as Treasury, to understand needs & trends and propose appropriate solutions
  • Supports project prioritization needed to achieve targeted corporate and/or Shared Services Operations objective
  • Supports budget process for strategy / projects and assists Shared Services Operations in the development of their budgets as it relates to targeted efficiency gains and in support of GPO strategy execution
  • Collaborates with Shared Services Operations in establishing, maintaining and monitoring KPIs, and collaborating on improvement plans to achieve targets
  • Understands the policies & procedures that govern their areas of responsibility
  • Assists Shard Services Operations in achieving & maintaining compliance with policies, procedures, standards, and statutory laws; (including support to address/resolve audit findings)
  • Develops and maintains relationships with subject matter experts (internal and external) who can provide guidance and expertise on supported systems and processes
  • Monitors industry’s best practices, standards, & trends and incorporates this knowledge to provide insight into strategic planning, proposed solutions, and actionable metrics
  • Supports/Leads the effort to develop project charters, collaborating with key contributors to define critical aspects of the charter, including budget, deliverables, timelines, etc.
  • Plays an active role in Change Management & Communications
  • Partners with Business Process Engineering on efforts for process improvements and global standardization within Corning Shared Services
  • Partners with the Customer Relationship Managers to maintain service delivery Heat Maps and develop the required SLAs for new services provided by our Centers and/or vendors to customers

Required Education & Experience:

  • Bachelor’s degree in Business Management or related degree
  • 5-7 year of related experience including strategy, operations, and compliance
  • Working knowledge of Accounts Receivable, Credit and Treasury related functional processes

Required Knowledge & Skills:

  • Analytical & data savvy: analyze and interpret data for key insights to support business decisions
  • Strategic thinking: ability to think of broad, long-term impact in analyzing and recommend process changes
  • Results oriented: manage multiple priorities from inception to delivery on time and with high quality
  • Customer focused: understand business drivers, focus on optimizing user experience, and align with the global strategy for the process discipline
  • Change agent: bold thinker; lead self and others through change, uncertainty and shifting priorities
  • Collaborative and team oriented: engage others and build trust across complex, matrix structures and functions
  • Communication & influence: facilitate, listen, negotiate, present, speak & write effectively
  • Technically savvy: affinity with and understanding of technology and how to use digital tools to improve process delivery
  • Global mindset: ability to think globally, demonstrate cross-cultural sensitivity and implement change at a global level
  • Self-Starter: works independently with minimal supervision


  • Shared Services or other process-intensive experience
  • Familiarity with Performance Excellence (continuous improvement) tools and theory
  • Strong project management knowledge/skills
  • Cross-functional experience
  • Transformation work in Finance or IT Systems

Travel Required:

  • up to 20%

This position does not support immigration sponsorship.



We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Nearest Major Market: Charlotte