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Customer Service Representative EMEA DACH (m/f/d)

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Date: Jul 15, 2022

Location: Berlin, DE, 10117

Company: Corning

Requisition Number: 54686


Corning is one of the world’s leading innovators in materials science. For 170 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.



For our commercial headquarter in Berlin we are currently looking for a Customer Service Representative EMEA DACH (m/f/d)



• Develop and maintain good working relationships with external customers, managing assigned accounts as necessary

• Resolve day-to-day problems with customers by telephone and email as well as managing customer inquiries within our Customer Relationship Management tool(s)

• Provide customer a professional quotation related to his RFQ in coordination with Application Engineering, Sales and Pricing if necessary

• Enter customer complaints in the system and provide constant feedback to the customer on the actions being taken by OC departments/ coordinate authorization of return of product

• Enter and expedite orders in an accurate and timely manner using SAP

• Invoicing the customers/cancellation if necessary, applying pricing policy for designated customer

• Back - office support to Sales Managers

• Manage the formalized delivery process and capture changes to delivery dates

• Pro-actively communicate to and with the customer to ensure high customer satisfaction and engagement

• Work closely with our internal departments Supply Chain Management, Business Operations, Application Engineering, Product Line Management, Finance

• Follow communication procedures, guidelines and policies

• Attend all necessary product training classes

• Escalate problems to Team Leader/Manager as necessary



• Higher education level required

• First experience in Customer Service

• Native German language and fluent in English language, where other European languages are beneficial

• Outstanding verbal/written communication skills

• Experienced in working with MS Office and SAP

• Customer orientation

• Ability to learn remotely and work with minimal supervision

• Strong attention to detail and ability to work to a high level of accuracy

• Excellent team player and ability to work with a larger remote group

• Strong problem solving skills

• Willingness to travel to other Corning sites as needed

• Basic accounting knowledge will be a plus

• Commercial understanding is required



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