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IT Controls Technician / Pracownik wsparcia IT

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Date: Apr 11, 2021

Location: Mszczonow, PL, 96-320

Company: Corning

Requisition Number: 44448

 

Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

 

Scope of Position:

  • Responsible for first level IT technical support for manufacturing systems computers at the plant as well as other associated hardware
  • Responsible for the installation, repair and preventative maintenance of desktops and related systems
  • Performs all installations, upgrades and backups of S/W and H/W applications
  • Troubleshoots network problems when they relate to the desktop
  • Responds to and resolves trouble tickets
  • Proposes and implements solutions to routine problems with direction from supervisor
  • Gathers information and/or data independently using established and well defined procedures
  • The position will also participate in projects to meet the plant's objectives, drive cost reduction efforts and participate in capacity expansion efforts.

 

Day to Day Responsibilities:

  • Assist team of engineers to provide production support and troubleshooting for 24/7 manufacturing operation. Work with production associates, technicians, and engineers to ensure reliable equipment operation via automated control systems and user interfaces.
  • Support process and product optimization/improvement efforts.
  • Acquisition, installation, maintenance and use of desktop technology.
  • Respond to cases in specified support queues.
  • Provide training for engineers and/or production associates as needed for new processes, equipment, or control systems.
  • Participate in capital projects.
  • Some after hour, on-call support may be needed.

 

Required Education and Experience:

  • Minimum: Technical School – IT, Electronics.
  • 3+ years of experience

 

Required Skills:

  • General knowledge of Cisco CLI
  • Interact with vendors, identifying sourcing for components
  • General Windows PC support for production equipment
  • Imaging and setup of new PC systems
  • Application knowledge in the areas of Office suites, email applications (Outlook)
  • Hardware knowledge in the areas of Personal Computers
  • Windows scripting
  • Peripheral support, Touchscreens, thermal printers, barcode readers etc….
  • Intermediate English knowledge

 

Desired Skills:

  • iFIX, EthernetIP I/O, Microsoft Office. Real time controls systems, experience with motion systems
  • Ability to read schematics
  • General knowledge of computer networking – PC to network printer, server, etc.
  • General knowledge of computer hardware – PC, Monitor, Printers
  • General knowledge of mobile technology – cell phones, iPhones
  • Low voltage control systems 24v AI, DO, Thermocouples etc….
  • Point to point troubleshooting
  • IT Engineering, Electrical Engineering or Electronics Engineering degree.
  • Previous experience in PC Hardware/Equipment Troubleshooting will be a plus

 

Soft Skills:

  • Able to communicate equally well with engineers, production associates, and managers
  • Able to work in a team-oriented environment
  • Self-motivated, Independent, High Initiative

 

Travel Requirements: Minimal to none. • 0-5%