Application Engineer

Scope of Position

Responsible for customer facing technical engagement across the product lifecycle, ensuring successful design in, deployment, and adoption of Photonics Connectivity Solutions (PCS).

Key responsibilities include supporting customer co-design and joint development activities by acting as a technical interface between customers and internal teams; providing customer targeted product documentation and training; delivering technical guidance and recommendations; gathering customer information and feedback; and following through on actions needed to rapidly address technical and product issues as they arise. Requires close collaboration with Sales and Sales Operations within the PCS Commercial team, and strong cross functional engagement with adjacent functions across the business unit.

Key Responsibilities

• Develop deep understanding of Corning’s optical communications products, including critical product specifications, manufacturing processes, and customer integration and use cases.
• Provide front-line support for customer inquiries related to a broad portfolio of existing products. Evaluate new inquiries against existing capabilities, coordinating with engineering and development resources as needed.
• Provide commercial and technical support to the customer in response to product or process change requests, quality issues, and operational escalations in a timely manner.
• Work collaboratively with global customer account and business/regional leaders to develop relationships within customer’s engineering, development, and operations organizations to advance Corning’s business position within the account, increase customer satisfaction, as well as collect market intelligence to understand customer’s sales forecasts and growth opportunities.
• Analyze and articulate product performance including reliability, yields, risk assessments to improve business performance. Requires leading efforts to develop new methodologies, collect and interpret data, and report out to internal and external stakeholders.
• Work actively with internal operations, engineering, and development groups to represent or interpret customer viewpoint and identify win-win strategies in support of cost reduction, lead time reduction, and performance improvements.
• Participate or lead regional effort in new/next-generation project development
• Track the developments within the business market globally to identify and capture new opportunities and business growth in region.

Education/Experiences/Skills – Required

• Bachelor’s degree (BS) in Engineering, preferably Optical Communications and Fiber or Co-Packaged Optics.
• Master’s degree (MS) in Engineering, preferred.
• 3-5 years of relevant work experience in Semiconductor or related industry, preferably in a customer support role.
• Customer engagement experiences at VP/SVP levels of technical/technology, material management or commercial leadership functions.
• Fluency in Vietnamese and English. Conversational Mandarin is a plus.

Skills – Desired

• Technical writing ability, with emphasis on effective presentation of detailed concepts
• Proficient in Microsoft Office Word and Excel
• Knowledge of Corning Optical Communications products

Location and Travel Requirements

• Based in Hanoi, Vietnam
• Up to 25% – Both domestic and international.
• Willingness to work outside of normal scheduled business hours when necessary.