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Document Control & Training Coordinator

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Date: Aug 6, 2022

Location: Bedford, MA, US, 01730-1414

Company: Corning

Requisition Number: 55316


Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

As a leading developer, manufacturer, and global supplier of scientific laboratory products for 100 years, Corning’s Life Sciences segment collaborates with researchers seeking new approaches to increase efficiencies, reduce costs and compress timelines in the drug discovery process. Using unique expertise in the fields of materials science, surface science, optics, biochemistry and biology, the segment provides innovative solutions that improve productivity and enable breakthrough discoveries.

Scope of Position:

As the Document Control and Training Administrator, you will manage the document control system for the Bedford facility following established procedures, policies and regulatory requirements to ensure compliance throughout the document life cycle (creation, revision, approval, release, archival and destruction). This role will be responsible for creating and processing various change controls for all aspects of CLS and Bedford facilities. In addition, this role is responsible for managing the training program to ensure training requirements are created and maintained accordingly, and training assignments are completed by all functions at CLS and Bedford in a timely manner. Other comparable duties will be assigned as needed.

This position reports to the Quality Manager and interacts with all levels of the Bedford organization, and within the CLS Division.

Day to Day Responsibilities:

  • Works with primary originators of documentation to translate the documentation into written form following good documentation practices. • Demonstrates ability in the application of requisite skills and applies additional skills and knowledge acquired through experience to perform the more complex tasks of the position.
  • Processes and controls the documentation for facilities, processes, and systems as the need arises by the current regulatory requirements and company policies.
  • Create and process various change controls for all aspects of the facilities.
  • Work with all departments to ensure change controls are processed in a timely manner.
  • Support new product launches by creating change controls to upload new documentation into the Document Control system.
  • Ability to provide support for the Quality Specialists/Engineer in Bedford
  • Coordinates with all supervisors/managers across both sites to ensure compliance with the training procedure.
  • Create new hire profiles and conduct required the pieces of training that are important for their job function.
  • Create and maintain training requirement groups dependent on employee and job functions.
  • Inactivates profiles when the employee no longer works for Corning Life Sciences at Bedford
  • Develops, coordinates, schedules and maintains all training courses and programs
  • Ability to develop or assess materials that will help employees understand the matter being taught and the ability to understand the needs of the employees to determine what approach will work best to retain the material.
  • Schedules and coordinates all classroom training with Managers and Supervisors – schedules location, date/time, materials, and attendance.
  • Provides support during external audits, responds to customer helpdesk tickets, performs and handles projects as required.
  • Provide required metrics for Operational Reviews, Management Reviews or other purposes as required by the Quality Manager.
  • Member of the Quality group responsible for review and verification of batch documentation.
  • Performs other tasks as assigned.

Travel Requirements:

  • Travel may be required for auditing purposes.

​​​​​​​Hours of work/work schedule/flex-time:

  • Standard business hours; 40 hours, Monday to Friday

​​​​​​​Required Education:

  • Minimum of a Bachelor’s degree.

Required Years and Area of Experience:

  • ​​​​​​​Minimum of 2 yrs. of experience with documentation control/records retention and training programs.

​​​​​​​Required Skills:

  • Proficient in Microsoft Office, specifically: Word (ability to create/modify templates, knowledgeable about style formatting, hyperlinking and change tracking functions) and Excel (ability to generate spreadsheets with applied knowledge of formula creation and maintenance, charting and formatting).
  • Fundamental knowledge/experience in auditing principles, processes, procedures to lead and participate in walk-through, training, and internal audits.
  • The ability to speak in front of large crowds, produce and understand training materials, work closely with individuals and evaluate how well employees have learned
  • Proficient in various modules within the document control and training system to work independently and provide support to other CLS sites when necessary.

​Desired Experience / Qualifications / Skills:

  • Previous experience with the EtQ system is preferred.
  • Experience working in an ISO 9001/14001 environment or knowledge of the standards.
  • We require some project management understanding/skills.
  • Fluency in the English language.

Soft Skills:

  • Must be able to work both independently and in teams, even as a team leader when required.
  • Must be able to multitask and work on separate projects concurrently to meet deadlines.
  • Must be detailed oriented and focus on organization.
  • Candidate must also demonstrate excellent written and verbal communication skills and the ability to be a team player/ work well with others.
  • Data-based decision-making skills with the ability to use this data in actively finding solutions.
  • Self-starter; ability to drive things to closure.
  • Strong ability to influence in a team environment and collaborate with peers.
  • Ability to prioritize multiple tasks/projects and be adaptable to change

​​​​​​​This position does not support immigration sponsorship.


We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.