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Account Manager

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Date: Jun 8, 2021

Location: Beijing, BJ, CN, 100176

Company: Corning

Day to Day Responsibilities

  • Lead efforts to actively manage account relationship and execute overall division and commercial strategies Develop and maintain multi-level and multi-function customer relations Develop/publish customer profile and analysis Organize/manage regional and corporate reviews of accounts Clearly and effectively communicate strategy and activities to customer Develop actionable and measurable satisfaction improvement plans
  • Develop detailed account/sales plans for each assigned customers/fabs Develop account strategy and analysis Achieve account sales objectives Identify opportunities and risks Actively manage complexity at assigned accounts Support senior account manager to manage all aspects of sales operations / order management process at assigned accounts or Understand customer requirements - Identify, assess and prioritize opportunities Execute the account plan in alignment w/product plan or Provide/submit accurate short-term forecast/5 years plan/capacity plan to relevant team in Division or Work with Business Ops/CS/SC to ensure satisfactory payment/PO/shipment performance Collect/synthesize customer and market and intelligence information. Establish effective internal communication
  • Support AE to expand Corning’s product offering at account(s) Understand customer’s current & future products demands and developments.  Work with AE to deliver value proposition and provide feedback to PLM o Coordinate periodic technology exchanges and plan product migration at the customer Communicate roadmaps and manufacturing capacity plans to the customer
  • Resolve customer issues and facilitate responsiveness Respond to customer complains in timely manner o Organize/Lead internal resources to resolve customer issues effectively Track action list of issue resolution Continually look for ways to increase customer satisfaction.