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IT Analyst

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Date: Jan 14, 2022

Location: Beijing, BJ, CN, 100176

Company: Corning

Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Corning’s Display Technologies segment manufactures glass substrates for active matrix liquid crystal displays (“LCDs”) that are used primarily in LCD televisions, notebook computers and flat panel desktop monitors.

• Support desktop analyst is responsible for providing desktop computing technical support to networked systems and users, including complex problem analysis, resolution and installation of hardware and software. Participate in the deployment, support and maintenance of equipment, applications and/or services as a member of a support team. Roles and Responsibilities:

• Respond to and resolve user problems with hardware, software and/or services for all desktop computing equipment

• Executive Support

• Install and upgrade equipment and software

• Deploy and maintain mobile equipment like smartphones and tablets

• Participate in a 24x7 on-call rotation supporting all executives

• Identify recurring issues, document and escalate to appropriate personnel

• Represent technical bridge between technology groups and business units

• Make recommendations for improvement in processes and procedures

• Follow existing processes and use standard methodologies to carry out assigned tasks

• May be required to maintain inventory supplies

• Participate on cross-technology teams

• Troubleshooting customer problems that are beyond the skill level of the Desktop Technician

• Act as an escalation point for desktop technicians

• Performs other related duties as assigned by management

• Escalation of IT cases – coordinate resolution of high priority office level case/user tickets

Employee Referral level 1