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Customer Service Representative EMEA with Spanish and French (m/f/d)

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Date: Jun 20, 2022

Location: Berlin, DE, 10117

Company: Corning

Requisition Number: [[54090]]

 

Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

 

Responsibilities: 

• Develop and maintain good working relationships with external customers, managing assigned accounts as necessary

• Take ownership for your customer’s satisfaction

• Resolve day-to-day problems with customers by telephone and email

• Recommend products to customers based on their requirements; Prepare quotations up to 100k€

• Enter and expedite orders in an accurate and timely manner using SAP

• Understand and implement order, scheduling and expediting process

• Manage the formalized delivery process and capture changes to delivery dates

• Work closely with our internal departments like production, sales, product line management, finance and logistic

• Order and Project Management

 

Qualifications: 

• Fluent in English, Spanish and French

• Commercial Training or College Degree

• Experience in Customer Service and/or Customer Project Management

• Good knowledge of SAP and MS Office

• Ability to communicate in Italian or any other European language is a plus

• Project Management Skills

• Ability to give structure to complex situations

• Technical interest

• Passion to find a better way to complete a task or resolve a problem

• Team and collaboration skills to work well with others