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For our location in Berlin, Germany, we are looking for a 

Customer Operations Specialist, Middle East (m/f/d)

Key Responsibilities:

• Promptly, professionally, and accurately process inquiries regarding quotes, orders, status, complaints, returns, and warranties
• Resolve day-to-day problems with customers via telephone, email, and our Customer Relationship Management tool(s)
• Build expert, dynamic knowledge of the company's products and processes to effectively address customer inquiries
• Communicate product failures to engineering and product development teams via SAP
• Liaise with internal teams to ensure timely notification, action, and resolution of client issues
• Conduct research using available resources to provide comprehensive and satisfactory responses to customer questions
• Develop and maintain strong working relationships with external customers, managing assigned accounts as necessary
• Engage with customers in an inviting, friendly, and professional manner, creating positive relationships and ensuring exceptional experiences
• Attend necessary product training classes to enhance product knowledge and stay up to date with industry trends
• Takes initiative to identify and propose remedies to problems
• Gives periodic status reports in written and verbal formats
• Interacts with others at same level, and one level above, to ensure continuity and efficiency

Qualifications

• Commercial Training or College Degree
• Experience in Customer Service and/or Customer Project Management
• You are a born ‘detective’ and love paying attention to details
• Excellent verbal and written communication skills to effectively interact with customers
• You are a self-starter who takes initiative and thrives in a fast-paced environment
• Confident utilizing search engines to get a task done
• Experience with MS Office
• Technology enthusiast
• Familiarity with Service Cloud and SAP is a plus
• Strong ability to learn and work independently or collaboratively with minimal supervision
• Fluent Arabic and English languages, other European languages are beneficial