Customer Operations Specialist (m/f/d)
Date: 24 Sep 2024
Location: Berlin, DE, 10117
Company: Corning
Requisition Number: 65050
Corning is vital to progress – in the industries we help shape and in the world we share.
We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.
Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.
Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.
Scope of position
Join our team as a Customer Operations Specialist (m/f/d) and make a significant impact on Business to Business (B2B) customer satisfaction! We are seeking a highly motivated and customer-focused individual to join our team in Berlin. In this role, you will play a crucial part in delivering exceptional customer experiences by providing accurate information, resolving inquiries, and building lasting relationships.
Responsibilities
- Promptly, professionally, and accurately process inquiries regarding quotes, orders, status, complaints, returns, and warranties
- Resolve day-to-day problems with customers via telephone, email, and our Customer Relationship Management tool(s)
- Build expert, dynamic knowledge of the company's products and processes to effectively address customer inquiries
- Communicate product failures to engineering and product development teams via SAP
- Liaise with internal teams to ensure timely notification, action, and resolution of client issues
- Conduct research using available resources to provide comprehensive and satisfactory responses to customer questions
- Develop and maintain strong working relationships with external customers, managing assigned accounts as necessary
- Engage with customers in an inviting, friendly, and professional manner, creating positive relationships and ensuring exceptional experiences
- Attend necessary product training classes to enhance product knowledge and stay up to date with industry trends
Qualifications
- You are a born ‘detective’ and love paying attention to details
- Excellent verbal and written communication skills to effectively interact with customers
- You are a self-starter who takes initiative and thrives in a fast-paced environment
- Confident utilizing search engines to get a task done
- Experience with MS Office
- Technology enthusiast
- Familiarity with Service Cloud and SAP is a plus
- Strong ability to learn and work independently or collaboratively with minimal supervision
- Fluent English language, other European languages are beneficial
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com.