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Deal Desk Specialist - Delivery (m/f/d)

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Date: Apr 28, 2021

Location: Berlin, DE, 10117

Company: Corning

Requisition Number: [[46562]]


Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.



  • Review Requests for Quotations (RFQs) to determine customer requirements and prepare Corning Optical Communications' quotations/bid proposals in response to RFQs
  • Interact with Commercial Deal Desk Direct/Distribution team, Sales, Marketing, Market Development, Customer Care, PLM, Engineering, and/or other departments as required to complete customer requests.  Communicate and drive deadlines for receipt of inputs
  • Assemble all information into a quality document for submission to the customer, create and submit SAP quotations/RFQ responses to the customer and Sales. Ensure all points are clear and concise to prevent confusion or misinterpretation of quote or contract
  • Awareness and ability to identify and prevent channel/market conflicts when processing RFQs  
  • Process extensions and/or revisions for quotes and contracts within established guidelines
  • Participate on cross-functional teams to ensure work flows for formal quotations and contracts are optimized
  • Create and maintain SAP contractual documents for major customers


Required Skills:  

  • Four-year degree preferred
  • At least 3-5 years’ experience in a customer-facing role
  • Self-motivated with a proven ability to work under varying deadlines on multiple project proposals
  • Excellent verbal, written and interpersonal skills to communicate effectively with external and internal customers 
  • Demonstrated attention to detail with a track record of providing error-free work
  • Ability to work in a self-directed team environment
  • Proficiency with Windows and MS Office Suite required.  SAP/ECC and CRM navigation experience preferred.  Familiarity with and proficiency in Excel a plus
  • Basic knowledge/understanding of Corning Optical Communications’ customers, markets and pricing
  • Demonstrated flexibility and willingness to face new challenges and opportunities
  • Display an enthusiastic desire and openness to adopt new processes, tools and procedures
  • Demonstrated participation in on-going improvement initiatives that benefit team, department and/or Corning.