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Field Services Technician (m/f/d)

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Date: Jan 25, 2023

Location: Berlin, DE, 10117

Company: Corning

Requisition Number: 59756

 

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives. Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 

 

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry. This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

 

 

For our office in Berlin, Germany, we are looking for a

 

Field Services Technician (m/f/d)

 

Scope / Purpose:

The Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely. The candidate will possess an aptitude for working with Microsoft-based applications (including Office suites) with emphasis on. Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes, and any other duties assigned at the direction of their supervisor.

 

Responsibilities and Requirements:

  • Active Directory Administration
  • Limited support for corporate mobile devices
  • Familiarity with cloud applications (Microsoft and 3rd party)
  • Troubleshooting Cisco VPN connectivity
  • Remediating/minimizing anti-virus threats
  • Remote connection/utilization
  • Imaging and deployment server utilization
  • Asset lifecycle management skills
  • Various browser support (IE, Chrome, Safari, etc.)
  • Installation/configuration of various software packages
  • Installation/configuration of Security Software
  • Printer/driver troubleshooting & installation
  • IPT based Telephony Device Management
  • ServiceNow (ticket management) utilization
  • Deployment, configuration, and support of standard IP telephony
  • Hardware ordering and inventory management
  • Limited support for Mac OS and hardware

 

Additional responsibilities may include:

  • Documentation (records) management
  • On-boarding (Training) of new hires
  • Conference room support
  • Vendor engagement (as needed)
  • Project interaction/participation
  • Customer scheduling/follow-ups
  • End user equipment moves (disconnect/reconnect)
  • Cross-team interaction and collaboration
  • Standard device imaging via USB/PXE server(s)
  • Smart-Hands tasks/functions outside of standard operational work

 

Meeting Support:

  • Works across the media team, corporate events, and IT for meeting support and problem resolution.
  • Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems.
  • Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group
  • Knowledge of conference room audio and display devices

 

Smart Hands: (note: Some sites have dedicated network team to perform some of the duties below)

  • Infrastructure cross connect installation – patching cables
  • Remote server reboot
  • Moving/installing IT equipment within your space and cabinets – rack, stack, cable and work with Vendor or Network Team to go live
  • IT hardware installations
  • Corning IT supported equipment component removal and installation
  • Physical server and network gear reboot
  • Power cycling IT Equipment
  • Onsite/offsite technical assistance and troubleshooting
  • Providing remote console access
  • Escort IT Vendors for other IT Teams (where permitted)
  • Procurement of IT goods and services
  • Receiving/shipping of IT goods
  • Ensures discreet handling of all business and maintains the highest level of confidentiality
  • Prioritizes duties and works on several tasks simultaneously
  • Demonstrates flexibility and willingness to change priorities at a moment’s notice

 

Requirements

  • Completed vocational training as IT specialist for system integration (or similar)
  • Proficient in time management and task prioritization
  • Advanced Level of English Language
  • Effective organization and planning skills, with ability to handle changing priorities
  • Excellent communication and interpersonal skills
  • Must be a self-starter, able to work in team environment and motivate others

 

Desired Skills

  • Hardware/software installation, troubleshooting and support
  • Basic smart hands (network configuration) knowledge
  • Active Directory administration
  • Experience imaging and working with deployment server(s)
  • Basic knowledge management

 

 

We offer you challenging tasks in an attractive international working environment and a committed as well as experienced team. An attractive salary, an open working atmosphere, fairness and appreciation distinguish us as an employer.

 

As an equal opportunity employer, Corning does not discriminate in its employment decisions on the basis of race, religion, color, sex, pregnancy, childbirth and related conditions, lactation status, gender identity, sexual orientation, age, disability, veteran or military status, genetic information or any other protected status as required by law.