ServiceNow Architect EMEA

Requisition Number: 63718

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 

Corning’s businesses are ever evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, and automotive markets.

We are changing the world with: 

• Trusted products that accelerate drug discovery, development, and delivery to save lives.
• Damage-resistant cover glass to enhance the devices that keep us connected.
• Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light.
• Precision glass for advanced displays to deliver richer experiences. 
• Auto glass and ceramics to drive cleaner, safer, and smarter transportation.

Scope of Position:

The Service Management Architect is responsible for maintaining the Service Management Architecture, a description of the essential components of a business, including their interrelationships. The Service Management Architect works directly with the IT Global Operations team, the ITSM Process Owner and IT ServiceNow Engineering, to continuously improve the Service Management Platform and the related processes. The Service Management Architect is responsible for the overall architecture, design, implementation, and integrity of the ServiceNow platform within the enterprise.

Responsibilities:

• Accountable for ServiceNow platform, roadmap & integration strategy.
• Owner for Design/Optimization of Service Management Platform based on best practices.
• Define & develop standards and practices for maintaining the ServiceNow architecture model.
• Consulting Owner of Current Processes for Continuous Improvement and Governance.
• Responsible for ServiceNow Platform design, including integration strategy (e.g., utilizing infrastructure platform APIs via SOAP and/or REST APIs) and performance.
• Defines, guides, and supports the execution of technical governance processes (e.g., platform change review).
• Work closely with the development teams, participate in design and architecture reviews.
• Maintain technical specifications and documents, architecture diagrams, system documentation and manuals.
• Responsible for overall data integrity of the entire CMDB and leveraging their value.
• Supports remediation of configurations not aligned to ServiceNow best practices.
• Assesses instance health (performance, manageability, usability, scalability, upgradability, and security)
• Leads in developing standards and practices for maintaining the health of the ServiceNow platform.

Education Requirements:

• Bachelor's degree in an IT related field required.

Required Skills:

• 7+ years of professional service management architecture experience.
• 3+ years with ServiceNow architectures in particular for ITSM, CMDB and preferably CSDM modules.
• ServiceNow Technical Architect certification required.
• Thorough understanding of the ServiceNow portfolio, platform architecture, and related technologies and dependencies.
• Fluency in English required.

Desired Skills:

• Experience with CMDB Health dashboard configuration, CMDB remediation, including duplicate and stale CI items.
• ServiceNow Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) certifications are preferred.
• Proficient with event management, service mapping, platform security and integration best practices.
• Understanding in the ServiceNow CMDB class hierarchy, including how it relates to Asset and Configuration Management.
• Master’s degree in IT related field preferred.
• ITIL 4 certification is an advantage.

Travel Requirements:

• Up to 10% travel 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com.