Applications Engineer

This position is responsible for customer and technical engagement to named key accounts for Corning’s Photonics Connectivity Solutions business

Key Responsibilities

• Develop deep understanding of Corning’s optical communications products, including critical product specifications, manufacturing processes, and customer integration and use cases
• Support on-site field trials and customer product evaluations
• Perform training, troubleshooting and field support as needed to ensure successful customer adoption of Corning products
• Complete on-site investigations of potential product issues raised by customers
• Provide front-line support for customer inquiries related to a broad portfolio of existing products. Evaluate new inquiries against existing capabilities, coordinating with engineering and development resources as needed
• Provide commercial and technical support to the customer in response to product or process change requests, quality issues, and operational escalations in a timely manner
• Work collaboratively with global customer account and business/regional leaders to develop relationships within customer’s engineering, development, and operations organizations, as well as collect market intelligence to understand competitive landscape, customer technology roadmaps and customer growth opportunities
• Analyze and articulate product performance including reliability, yields, risk assessments to improve business performance. Requires leading efforts to develop new methodologies, collect and interpret data, and report out to internal and external stakeholders

Required Education & Experiences

• Bachelor’s degree (BS) in Engineering or Applied Science
• Master’s degree (MS) in Engineering, preferred
• 5 years minimum of relevant work experience with optical fiber/ optical components and data center connectivity
• Customer engagement experiences at Architecture, Engineering and Lab Technician levels within data center and Enterprise environment
• Understanding of data center network topologies
• Practical understanding of high-density rack connectivity
• Technical writing ability, with emphasis on effective presentation of detailed concepts
• Ability to coordinate effectively within internal matrix functions
• Strong presentation and consultative skills. Excellent communication skills with the ability to articulate complex technical ideas to a given audience
• Desire to “roll up sleeves” to work directly with customers and internal project teams
• Process oriented with a systematic approach to problem solving
• Ability to work independently in a stressful environment

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.  
• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.