Tech Field Support Specialist

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Date: May 17, 2023

Location: California, CA, US

Company: Corning

Requisition Number: 60248

 

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 


Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

 

Tech Field Specialist – Part-Time

 

Technical Field Specialist personnel provides product training, new product introduction, promote and assist in gathering information and customer feedback while promoting Corning Optical Communications Quality policies and best practices to customers of Corning Optical Communications in their specific territories.

 

Required Skills:

  • Possess a driver’s license and be insurable.
  • Computer literate.
  • Work independently with little or no supervision.
  • Able and willing to travel 50% of the time.
  • Interface and communicate effectively with all levels of personnel, internal and external to the company.
  • Prioritize multiple tasks and manage to completion.
  • Take ownership of tasks and projects and manage to completion on time, every time – both short- and long-term projects.
  • Work effectively as a team member, leader, and facilitator.
  • Knowledge of Corning Optical Communications products a plus.

 

 Education:

  • Requires Technical degree or equivalent work experience

 

Required Experience:

  • Minimum of 3 years’ experience in Fiber Optics
  • Has end to end knowledge in Fiber optic system installation

 

Job Description:

  • Provide after the sale training and field support of Corning Optical Communications fiber optic cable and hardware installations (Inside Plant and Outside Plant).
  • Actively pursue competitive information and report back to Sales.
  • Support field trials and product evaluations for fiber optic cable and hardware installations.
  • Support Sales demonstrations/presentations and trade shows
  • Support Data Center and fiber to the home (FTTH) installations
  • Perform training, troubleshooting and field support for both single and ribbon fiber splicing.
  • Teach Tier 1 (light source and power meter) and Tier 2 (OTDR) fiber optic cable field testing applications.
  • Instruct fiber optic installation classes up to 25 students as a qualified instructor or a technical assist role.

 

Desired Skills:

  • Fluent in English (verbal and written).
  • Spanish a plus
  • Proficient in Microsoft Office Word and Excel

 

This position does not support immigration sponsorship.

 

Corning Puts YOU First! 

 

We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning. 

  • Our monetary peer-to-peer recognition program is tied to our Values and celebrates you and your colleagues’ contributions. 
  • Health and well-being benefits include medical, dental, vision, paid parental leave, mental health/substance, fitness, and disease management programs.  
  • Financial benefits include a 401(k) savings plan with company matching contributions and a 100% company-paid pension benefit that grows steadily throughout your career. 
  • Companywide bonus and attractive short- and long-term compensation programs are available based on your role and responsibilities.   
  • Professional development programs help you grow and achieve your career goals. 


We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

 

The range for this position is $31.17 - $42.87. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. 


Nearest Major Market: Sacramento