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Automation and AI Transformation Specialist

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Date: Apr 15, 2026

Location: Charlotte, NC, US, 28216

Company: Corning

Requisition Number: 74219

The company built on breakthroughs.  
Join us. 

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.   

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward.  

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.  

Come break through with us. 

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Scope of the Position

The Automation & AI Transformation Specialist supports the digital transformation of Global Customer Experience by identifying and delivering automation and AI solutions that improve efficiency, scalability, and customer satisfaction. This role works closely with Customer Operations, Program Management, Commercial Process Excellence, IT, and other partners to move initiatives from idea through deployment and ongoing support. The specialist helps ensure solutions are well documented, tested, governed, and aligned with business needs.

Day-to-Day Responsibilities

Represent Customer Operations and Program Management on automation and AI initiatives.
Partner cross‑functionally with Customer Operations, CEx Program Management, Commercial Process Excellence, and IT to define, document, prioritize, and test initiatives.
Manage the intake and pipeline of automation and AI opportunities, including benefit tracking.
Define, track, and report performance metrics for automation and AI efforts.
Support existing automation solutions (RPA, OCR, AI workflows) in coordination with Automation Specialists and the Automation & AI Transformation Manager.
Manage ServiceNow or similar break/fix tickets, including triage, documentation, and escalation.
Create and maintain process documentation, requirements, test scripts, UAT results, SOPs, and user guides.
Lead or support SIT/UAT testing, production validation, and change control activities.
Build strong working relationships across technical and business teams and communicate status, risks, and dependencies clearly.
Serve as the primary point of contact for IT and GCE partners on assigned initiatives.
Engage with external customers to gather feedback, understand pain points, and ensure solutions meet their needs.
Communicate proactively with external clients throughout project lifecycles, providing updates and addressing questions.
Identify process gaps and recommend automation or AI‑driven improvements.
Coach and support GCE teams as they adopt new digital tools and process changes.

Required Skills & Qualifications

Bachelor’s degree preferred.
0-3 years experience
Experience working with SAP/ECC and Salesforce.
Strong time management, prioritization, and problem‑solving skills.
Proven ability to lead projects or workstreams through completion.
Experience documenting complex processes.
Ability to work independently and manage workload effectively.
Proficiency with Microsoft 365 tools, including Excel, PowerPoint, Outlook, Word, SharePoint Online, Teams, and Teams Channels.
Strong communication skills with the ability to explain complex topics clearly to both internal teams and external customers.
Ability to build positive relationships and facilitate productive discussions across stakeholder groups.

Desired Skills & Abilities

Experience with Performance Excellence, Lean, or iKaizen methodologies.
Prior experience supporting automation or AI solutions.
Experience with low‑code/no‑code automation tools (Power Automate preferred).
SharePoint Online site owner or administrator experience.
Familiarity with generative AI tools such as ChatGPT, Copilot, or Claude.
Exposure to RPA, OCR, or intelligent document processing technologies.
Experience with process analysis, complex process mapping, and process mapping tools.

This position does not support immigration sponsorship.

The range for this position is $63,000.00 - $86,625.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

A job that shapes a life. 

Corning offers you the total package. 

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
As part of our commitment to your financial well-being, Corning provides company matching contributions to your 401(k) savings plan of up to 4% of pay when you contribute at least 6% of pay.
Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at accommodations@corning.com.

Nearest Major Market: Charlotte

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