BEIT Support Technician

Requisition Number: 63519

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies.  Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes.  IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

Scope of the Position:

The Business Engagement IT Support Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and remotely as required. They will also be responsible for providing divisional support for Mac OS and hardware unique to Optical Communications Marketing systems and demand.

Day to Day Responsibilities:

• Provide onsite support to end users, including active directory administration, corporate mobile device support, and support for cloud applications, browsers, printers, hardware, inventory management, etc.
• Troubleshoot Cisco VPN connectivity
• Provide remote connection & utilization support
• Perform imaging and deployment of servers
• Install and configure various software packages, including security software
• Work with IPT based Telephony Device Management and ServiceNow (ticket management) 

Education Requirements:

• Associate's Degree in Computer Science or related field, or relevant job experience required.

Work Experience Required:

• 2+ years’ experience hardware & software installation, troubleshooting and support.
• 2+ years’ experience with Active Directory administration
• 2+ years’ experience imaging and working with deployment server(s)
• Basic smart hands (network configuration) knowledge
• Ability to work off-hours, providing 24/7 support

Desired Skills:

• Relevant certifications (ITIL, CompTIA IT Fundamentals, CompTIA A+, CompTIA Cloud+ , CompTIA Mobility+, CompTIA Network+, CompTIA Server+)
• Business engagement experience
• Experience with ticket management systems such as ServiceNow

Travel Requirement:

• Up to 10% to help cover local facilities as needed.

This position does not support immigration sponsorship.  

The range for this position is  $56,639.00   -  $77,879.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.

​Corning Puts YOU First! 

We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning. 
 

• Our monetary peer-to-peer recognition program is tied to our Values and celebrates you and your colleagues’ contributions. 
• Health and well-being benefits include medical, dental, vision, paid parental leave, mental health/substance use, fitness, and disease management programs.  
• Financial benefits include a 401(k) savings plan with company matching contributions and a 100% company-paid pension benefit that grows steadily throughout your career. 
• Companywide bonus and attractive short- and long-term compensation programs are available based on your role and responsibilities.   
• Professional development programs help you grow and achieve your career goals.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com.