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Customer Care Coordinator

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Date: Dec 7, 2018

Location: Charlotte, NC, US, 28216

Company: Corning

Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Day to Day Responsibilities

  • Responsible for error free execution of quotes, orders, return authorizations, and other order management related activities.
  • Ability to communicate product discrepancy specification information to customers.
  • Build strong working relationships with both internal and external customers.
  • Understand and execute contractual agreements.
  • Coordinate customer requirements with Sales, Marketing, Engineering Services, and Operations to meet customer requirements.
  • Professional phone skills and written communication skills to include excellent use of grammar and sentence structure.
  • Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers.
  • Participation in training, testing, and project related activities as identified.
  • Represent Corning Optical Communications to the customer in a highly effective, professional manner.

Travel Requirements: None

Hours of work/work schedule/flex-time: 40 hours – Must be flexible and willing to work any 8 hour schedule between the hours of 8:00 AM and 8:00 PM.

Education and Experience:

Required: High School Degree

Preferred:

  • Bachelor’s degree
  • 5+ years of experience in a Customer Service/Business environment in lieu of degree.

Required Skills:

  • Represent Corning Optical Communications in a professional manner at all times, even under pressure.
  • Ability to work in a dynamic, flexible environment where priorities are continually changing.
  • Quality and customer focused.
  • Strong oral and written communication skills.
  • Effective problem solver, detail oriented.
  • Ability to set priorities and manage time in a dynamic work environment.
  • Motivated Team Player – ability to lead and participate within self-motivated work teams. 
  • Ability to grow within the organization.
  • Proficiency with computer programs such as SAP, Microsoft Office, Excel, Word, SharePoint. 
  • Excellent typing and keyboarding skills.
  • Good problem solving, analytical and math skills.
  • Ability to work a variety of work schedules, including holiday and weekend emergency coverage.

Desired Skills

  • Basic understanding of fiber optic cable and connectivity products.
  • Other verbal and written language skills a plus.

Soft Skills

  • Strong interpersonal skills.
  • Team oriented.
  • Sincere desire to deliver an outstanding customer experience.

 

This position does not support immigration sponsorship.

We prohibit discrimination on the basis of  race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, or veteran status or any other legally protected status.


Nearest Major Market: Charlotte