Customer Care Specialist

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Date: Sep 15, 2023

Location: Charlotte, NC, US, 28216

Company: Corning

Requisition Number: 61537


Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.



Corning’s businesses are ever evolving to best serve our customers, industries, and consumers. A Customer Care Specialist oversee customer requests to meet customer satisfaction, while representing Corning to the customer in a highly effective, professional manner


Required Qualifications:

  • 2-year degree required; 4-year degree preferred
  • Represent to the customer in a highly effective and professional manner at all times.
  • Strive to work in a dynamic, flexible environment.
  • Self-starter with a desire to improve the customer experience.
  • Strong oral and written communication skills.
  • Effective problem solver, detail oriented, analytical.
  • Great team player with a positive attitude.
  • Strive to grow within the organization.
  • Proficiency with computer programs such as Microsoft Office, Excel, Word
  • Sincere desire to deliver outstanding customer experiences.


Day to Day Responsibilities:

  • We are responsible for error free execution of quotes, orders, return authorizations and other order management related activities.
  • Build positive working relationships with both internal and external customers.
  • Understand and execute agreements with the customer in the way of orders, quotes, contracts, etc.
  • Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers.
  • Participation in training, testing, and project related activities as identified.


Hours of work/work schedule/flex-time:

  • 40 hours – Flexible and willing to work any 8 hour schedule between the hours of 8:00 AM and 8:00 PM


Desired Skills:

  • 5+ years of experience in a Customer Service/Corporate environment.
  • Proficiency with SAP, Salesforce, and Sharepoint.
  • Other verbal and written language skills a plus.
  • Basic understanding of fiber optic cable and connectivity products.


This position does not support immigration sponsorship.  


The range for this position is $36,155.00 - $49,714.00.  Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.


​Corning Puts YOU First! 


We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning.  

  • Our monetary peer-to-peer recognition program is tied to our Values and celebrates you and your colleagues’ contributions. 
  • Health and well-being benefits include medical, dental, vision, paid parental leave, mental health/substance use, fitness, and disease management programs.  
  • Financial benefits include a 401(k) savings plan with company matching contributions and a 100% company-paid pension benefit that grows steadily throughout your career. 
  • Companywide bonus and attractive short- and long-term compensation programs are available based on your role and responsibilities.   
  • Professional development programs help you grow and achieve your career goals.


We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.



Nearest Major Market: Charlotte