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Engineering Services HSDC Program Manager

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Date: Apr 8, 2026

Location: Charlotte, NC, US, 28216

Company: Corning

Requisition Number: 74148

The company built on breakthroughs.  
Join us. 

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.   

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward.  

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.  

Come break through with us. 

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Position Overview

The Program Manager, HSDC, is responsible for leading the execution of large, strategic HSDC contracts by coordinating cross functional teams and aligning Engineering Services (ES) initiatives with customer and business objectives. This role serves as a key interface between Engineering Services, account teams, and field organizations to ensure consistent program execution and customer satisfaction in a fast-paced environment.

The Program Manager drives program governance, communication, and continuous improvement while ensuring engineering changes, service strategies, and operational priorities are effectively planned, communicated, and executed.

Key Responsibilities

Program Management

Lead program execution for large, complex HSDC customers, ensuring alignment with contractual commitments and business objectives
Serve as the program leader for assigned strategic accounts, providing governance, internal reporting, and executive visibility
Develop and manage long-range program plans, including resource alignment and risk mitigation strategies
Communicate program status, risks, and resolutions clearly to executive leadership and internal stakeholders

Cross Functional Leadership

Partner with internal teams (MKD, PLM, Technology, Supply Chain, Customer Operations, and Field Services) to plan and execute strategic account initiatives in the field
Align global and regional field teams to centralized program objectives and service strategies
Act as the primary interface between Engineering Services and internal teams on product performance, reliability, and serviceability topics

Commercial & Customer Support

Provide commercial and strategic account support, including:

Account heat maps and performance insights
Competitive intelligence and innovation opportunities
Quality monitoring and key account metrics

Assist in coordinating on‑site and remote support activities
Incorporate customer feedback into product improvements and support processes

Process Optimization & Continuous Improvement

Drive consistency in program management practices across strategic customers
Leverage internal program management teams, specialists, automation, and digital platforms to improve efficiency and scalability
Champion best practices in documentation, configuration management, and knowledge sharing
Ensure engineering changes are validated, documented, and effectively communicated to field teams
Lead continuous improvement initiatives that enhance product reliability, serviceability, and customer experience

Education and Experience: Required

Bachelor’s degree required with 7+ years of relevant professional and leadership experience and 5+ years of experience managing strategic or enterprise customer accounts
Proven ability to drive organizational change across people, process, and technology
Strong analytical and datamining skills with the ability to translate insights into executive level recommendations
Experience developing and delivering executive level presentations to senior leadership (including OCO and COC audiences)
Solid understanding of strategic business opportunities

Education and Experience: Preferred

Experience across multiple functions such as Commercial, Supply Chain, Marketing, Operations, or Product Line Management (PLM)
Strong relationship building and stakeholder management skills
Experience supporting global or geographically distributed team

This position does not support immigration sponsorship.

The range for this position is $117,119.00 - $161,039.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

A job that shapes a life. 

Corning offers you the total package. 

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at accommodations@corning.com.

Nearest Major Market: Charlotte

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