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Field Engineer

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Date: Apr 15, 2021

Location: Charlotte, NC, US, 28216

Company: Corning

Requisition Number: 44640

 

Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Are you a self-starter, passionate about engineering and have a high level of technical curiosity? We’d love to hear from you!

 

Purpose of Position:

This is an entry level position where you will learn to plan and execute Field Engineering activities. Field Engineer(s)/Specialist(s) provide technical assistance to both internal and external customers, and support field projects, training classes, corporate owned manufacturing facilities, Product Line Management, and Commercial Sales and Marketing.

Roles and Responsibilities:

  • Master optical test and splice equipment and procedures required to perform work you're doing.

  • We travel to customer sites to install, test, and document fiber optic communication systems

  • Perform as a Project Leader with the responsibility for coordinating and executing all facets of a fiber optic network installation.

  • Teach fiber optic training courses at various Corning locations, regional locations, and at customer sites.

  • Provide technical assistance to internal and external customers via the Technical Support Line.

  • Provide on-site technical assistance and solving problems for various Corning customers at various locations.

  • Complete on site investigations of potential product issues raised by customers.

  • Conduct product evaluations on both Corning and competitor products.

  • Actively pursue, acquire and report competitive information to Product Line Management, Manufacturing and Sales/Marketing.

  • Provide recommendations to Sales, Manufacturing and Field Engineering to tackle quality and/or field related problems.

  • Coordinate project and support-related travel and logistical activities and plans as assigned.

Education:

  • BS in Engineering from an accredited University (Mechanical, Electrical or Civil preferred).

  • Completion of Fundamentals of Engineering Exam (EIT)

Experience Requirements:

  • No full time experience in the Telecommunications Industry required.

Required Skills:

  • Must be an effective communicator, able to deliver a message through presentations, written, and verbal messages!

  • Possess sound mechanical intuition and PC digital literacy.

  • Detailed oriented and conscientious.

  • Proven ability to handle multiple tasks in an actively changing environment.

  • Results oriented with a high dedication to task completion.

  • Willingness to work outside of normal scheduled business hours when necessary.

  • Sound problem solving and decision making processes and skills.

  • Dedicated to meeting the expectations and requirements of both internal and external customers.

  • Work optimally as both an individual performer and a standout colleague. Desired Skills

  • Proactive, demonstrated ability to take the lead and influence the outcome.

  • Eager to tackle additional responsibilities outside normal scope of position.

  • Ability to listen, make wise decisions and act with little direction.

  • Ability to prioritize and coordinate work schedule and duties.

  • Proficiency in using Microsoft Office, including Word, Excel, PowerPoint, Outlook, SharePoint and Visio.

  • Technical writing ability, with emphasis on effective presentation of detailed concepts.

  • Knowledge of construction and project planning procedures.

  • Related work experience and/or military background in telecommunications.

  • Prior supervisory / functional management experience – or – training.

Soft Skills:

  • Prioritize and balance multiple tasks simultaneously, work efficiently and optimally in a multifaceted environment.

  • Establishes and maintains effective relationships with peers and customers that earns their trust and respect.

  • Proficient at conflict management, crafting “win – win” solutions.

  • Ability to maintain composure and professional demeanor at all times.

Additional Requirements:

  • Must not be color blind – distinct color acuity is required in this industry.

  • Ability to work in various indoor and outdoor environments.

  • Ability to lift parcels and equipment weighing up to 50lbs.

  • Ability to climb Ladders and work from aerial lifts.

  • Ability to acquire a U.S. Passport.

  • Willing to travel up to 60%.

  • Possess a valid U.S. driver’s license.

 

This position does not support immigration sponsorship.

We prohibit discrimination on the basis of  race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, or veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


Nearest Major Market: Charlotte