IT Director, Infrastructure, Observability, and Platform Engineering

OVERVIEW:

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

SCOPE/PURPOSE OF POSITION:

• The Director of IT Infrastructure, Observability, and Platform Engineering is a strategic leadership role focused on transforming traditional IT infrastructure into modern, scalable internal products.
• This leader drives the strategy, design, and execution of end-to-end observability, hybrid cloud infrastructure, and Operational Technology (OT) systems across the global enterprise.
• The role champions an automation-first culture and establishes Infrastructure as Code (IaC) and GitOps practices to improve developer velocity, strengthen IT/OT convergence, and enhance system reliability through proactive monitoring and automated incident mitigation.
• This position partners across infrastructure, engineering, security, compliance, and business teams to deliver resilient, secure, and cost-effective platforms that support enterprise operations and innovation.

ROLES AND RESPONSIBILITIES:

• Define and execute the multi-year technical roadmap for hybrid cloud infrastructure and observability platforms to improve user experience and modernize legacy systems.
• Establish and refine SLOs, SLIs, and KPIs for service reliability, performance, and capacity planning.
• Experience with data extraction pipelines, and monitoring strategies that connect corporate IT infrastructure with physical plant and factory operational technology environments.
• Architect and manage a consolidated enterprise telemetry platform spanning applications, cloud infrastructure, and edge OT systems.
• Define and govern global standards for logging, metrics, and distributed tracing across platforms and environments.
• Establish and govern GitOps workflows and declarative infrastructure practices across all environments using enterprise automation frameworks.
• Drive modern Site Reliability Engineering practices, including implementation of AIOps and anomaly detection capabilities to reduce MTTD and MTTR.
• Translate technical telemetry into actionable business insights and align observability outcomes to business KPIs.
• Drive cost optimization strategies while balancing performance, high availability, and operational efficiency across applications and platforms.
• Collaborate with security and compliance teams to manage risk and ensure regulatory adherence across all supported environments.
• Align with engineering and product partners to improve platform security, streamline onboarding workflows, and increase application availability.
• Lead teams and influence stakeholders in the adoption of platform engineering and observability best practices across the enterprise.

REQUIREMENTS:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• 15+ years of progressive experience in IT infrastructure, platform engineering, DevOps, or related disciplines.
• 2+ years of experience in a Director-level or equivalent strategic leadership role.
• Proven track record of managing infrastructure or platform teams using product management frameworks such as roadmapping, SLOs/SLIs, and developer experience metrics.
• 10+ years of experience in large-scale systems design and architecture, with a focus on reliability, performance, and scalability.
• Strong experience managing large-scale cloud environments (AWS, Azure, and/or GCP) in combination with traditional on-premise data center environments.
• Deep understanding of observability platforms and the use of telemetry data to generate business and operational insights.
• Strong technical expertise architecting unified monitoring solutions across application and infrastructure layers using tools such as AppDynamics, Catchpoint, Dynatrace, Splunk Observability, or similar platforms.
• 5+ years of hands-on experience with Infrastructure as Code tools such as Terraform and Ansible, as well as GitOps deployment methodologies.
• Experience leading cross-functional initiatives involving infrastructure, software engineering, security, and compliance stakeholders.
• Strong strategic thinking, communication, and organizational leadership skills.
• Demonstrated ability to drive transformation, manage competing priorities, and deliver results in complex enterprise environments.

TRAVEL:

Less than 25%