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Infrastructure Operations Manager

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Date: Aug 6, 2022

Location: Charlotte, NC, US, 28216

Company: Corning

SCOPE/PURPOSE OF POSITION:

Reporting to the IT Global Operations lead, the Infrastructure Operations Manager is a technology leader that will over the 24x7, global operations of the multi-cloud compute platforms team. This team covers the following technical towers: Physical Compute, Virtual Compute, Storage, Backup, Datacenter Facilities, Private Cloud, and Public Cloud. Responsibility includes oversight of the administration team for the technology domains above, including team leadership / mentoring, SLA adherence, incident/problem management and escalations, as well as regular reporting and continuous improvement. As a core member of the Corning Multi-Cloud team, the Infrastructure Operations Manager will be responsible for helping direct and guide the delivery of key priorities across multiple stakeholders. While being predominantly internally focused, this position will require strong communication to bridge between various Infrastructure and Application teams as well as an excellent ability to navigate within a background of relative ambiguity.

 

ROLES AND RESPONSIBILITIES:

● Global team responsible for 24x7 Operations Management of the Compute Environment

● Responsible for SLA adherence within key ITIL processes, such as incident, problem, and change management

● Responsible for regular daily, weekly, monthly reporting on operational health

● Establishes standards, policies & guidelines for the Compute Platform in collaboration with service line owner and technology teams

● Develop, Configure, and support compute solutions that meet business needs and align with Corning technology standards.

● Evaluate all documents according to system requirements and evaluate all design and perform tests on all development activities and administer all complex methodologies.

● Operational turnover of technical and business projects

● Partners with all members of project team as a technical lead in the planning, design, coordination and execution of comprehensive, realistic and effective work plans.

● Helps promote a consistent vision and strategy throughout the organization

● Builds relationships that foster collaboration and partnerships to drive better strategies, priorities, and service to the customer

● Assists and oversees quality change control according to Corning Change Management, Incident Management, Problem Management and Disaster recovery Methodology

● Mentors members of the Infrastructure team on operational best practices

● Provides escalated support for Business-Critical problems

 

EDUCATION REQUIREMENTS

● Bachelor's degree (B.A.) or equivalent from four-year college in computer science or related field •

 

WORK EXPERIENCE

● 5+ years of experience in operations management, with a focus on the infrastructure areas described above

● 5+ years’ experience in a production IT environment managing enterprise IT infrastructure, hardware, hosting services and cloud infrastructure.

 

REQUIRED SKILLS

• Leads by Example: Professional, big picture thinker, accountable, committed and well respected by team; can contributes significantly to Mission, Vision and Strategy of the organization; shows strong alignment of work and priorities to vision and strategy; exhibits excellent financial controllership.

• Inspires Others: Exhibits a wide breath of technical, operational and team leadership skills; excellent command and control; develops strong talent through good situational management skills; possesses a passion for excellence; consistently strives for excellence and stretches both self and team; well organized and structured.

• Drives Growth: Creative and innovative; challenges mediocrity, status quo; establishes aggressive but obtainable goals; forward thinker and capable of contributing to the development of roadmaps aligned with organizational vision & strategy; methodical and very process focused.

• Gets it done: Consistently achieves quality results on a timely basis; challenges and pushes his team; high “Say-Do” factor (i.e. delivers on commitments); superior follow through.

• In depth knowledge of ITIL processes

• In depth knowledge of Operations reporting and escalation

• Previous experience with overseeing managed service providers for building and deploying technical solutions, and managing successfully to outcomes

• A holistic understanding of IT infrastructure inclusive of server, storage, network, virtualization, database, DR/business recovery and continuity practices, etc.

• A foundational understanding of public cloud models (IaaS, PaaS, SaaS) and providers (AWS, Azure, Google)

• Demonstrated expertise driving operational improvement and excellence under an ITIL based service management model.

• Proven ability to influence and interact effectively with peers and IT leaders

• Strong crisis management

 

DESIRED SKILLS

• Previous experience with hybrid or multi-cloud solutions with AWS, Azure, or Google Cloud

• Experience with ServiceNow

 

Travel

• Up to 10%, domestic and international


Nearest Major Market: Charlotte