Share this Job

Lumen Systems Specialist - Remote

Apply now »

Date: Jan 4, 2023

Location: Charlotte, NC, US, 28216

Company: Corning

Requisition Number: 58642


Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.



Purpose of Position:

Act as the point person for the various Lumen systems for ES and the business operations team. Coordinate the launch of new systems with Lumen. Ensure Corning is up to date on existing Lumen systems including training, maintenance, and project progress tracking in coordination with the BDA group. Research F1 pickup and reserve Lumen backend databases for assigned DAs.


Key Responsibilities:

  • Research planning narrative LU, size F1 fiber. and fine tune final planning narratives for Lumen o Identify F1 counts
  • Build in the Lumen databases which includes FSAI, CLLI, PON ports, and F1 TIRKS WMS to provide to design engineers for post to the top capabilities to BWIF standards
  • Providing DA detail for manholes, poles, and riser locations to the design team for creation of the base maps
  • Use GIS to find fiber routes for DAs/N.#s that require F1 research
  • Research F1 feeder access within NDS to identify the F1 fiber and count
  • Train new, or new to Lumen accounts, Corning team members on the purpose of the multiple Lumen systems and how to access each of the related systems
  • Work with the BDA supervisor to assist in setup of Corning team members in the Lumen systems
  • Ensure Corning team members understand how to access to the latest training documentation provided by Lumen
  • Conduct periodic training for Corning associates as it relates to Lumen systems and understanding of F1 mapping and CO configurations
  • Assist vendors with understanding the Lumen resource library(s)
  • Train, where appropriate, vendors on how to utilize NEWCO units in their designs
  • Act as the point person for discrepancies between Lumen’s design needs and the vendor’s output
  • Assist BDA Supervisor with obtaining access to Lumen systems for our vendors
  • Assist Corning vendors with Lumen system problem solving as needed
  • Through the interactions with Lumen assist in identifying and then escalate ideas for revenue and margin generation.
  • These items may include use of more or different:
    • NEWCO units
    • New NEWCO units
    • Services that are needed by Lumen that Corning does not provide today in our current contracts
    • or potentially new ideas where contracts do not exist
  • Preview potential/new Lumen contracts with the design team, procurement, BDA, Market Development
  • Ensure Corning fully understands the responsibilities and workload associated with new business
  • Reviews new contracts to ensure Corning is following the original scope or that we have change orders/approvals that allow Corning to perform and charge for the changes
  • Act as the initial contact for planning narratives from Lumen and review, note discrepancies or inaccuracies, and communicate with Lumen any changes or updates that may be needed
  • Work with the Corning design team to understand standard design processes for each of the business/contract types for outside plant
  • Baseline, measure, and report on Key Performance Indicators
  • Submit performance enhancement ideas on a regular basis to positively impact the departments finances and KPIs
  • Work with the Business Ops team to identify areas of improvement on:
    • Flow chart current state processes
    • Use lean techniques to identify waste
  • Experience GIS-based systems
  • Intermediate Project Management skills & practices
  • Strong MS office capabilities
  • Capable of communicating complex ideas through effective technical writing
  • Must be able to read colors accurately on screen and on paper


Soft Skills:

• Fluent in English

• Strong oral and written communication skills

• Strong presentation skills


Required Experiences/Education:

  • Bachelor’s degree required
  • Experience participating in cross-functional teams
  • Strong MS office capabilities
  • Extensive knowledge of the following Lumen systems:
    • Fireworks
    • FPT Reservation tool (Fiber Port Termination)
    • JRM (Joint use Relationship Manager)
    • CATT (Code Application Tracking Tool)
    • WFMT (Workflow Management Ticketing)
    • TIRKS (Trunk Inventory Record Keeping System)
    • WMS (Work Management System)
    • PEG (Planning and Engineering Guide)
    • BidMaster
  • Familiarity with the following Lumen systems:
    • NBIE (CLLI finder, C1 Prep tool)
    • FT3 (Fiber To The Tower)
    • NMADB (NOC Data Base)
    • SAP ERP systems
    • NDS (Network Design System)


Desired Skills 

  • Understanding of RUS (Rural Utility Service) Codes and NEWCO units
  • Familiarization with Corning products



This position does not support immigration sponsorship 

The range for this position is ($73,000 - $92, 000). Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.


We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Nearest Major Market: Charlotte