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IT Supervisor, MES Operations

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Date: Feb 18, 2021

Location: Charlotte, NC, US, 28216

Company: Corning

Requisition Number: 44004


Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies.  Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes.  IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

The MES Operations supervisor role will lead an international team of technical resources to be responsible for working with users and IT resources to support standardized Camstar/PAC MES solutions across a global environment.

Key Responsibilities:

  • Supervise a distributed, mixed team of contractors and permanent employees
  • Operation Management:
    • Manage Incidents and service requests
    • Lead rapid response activities
    • Maintain operation process and incident response documentation
    • Develop standard operating documents and knowledge base articles
    • Coordinate incident escalation
    • Provide continual improvements and definitions
    • Data Archive Monitoring o Metric development, tracking, and reporting
  • Operational Support
    • Oversight of 24x7 support and response
    • Identification and response to system/solution issues
    • Perform environment maintenance and related customer communications
    • System monitoring and recovery
    • Perform routine operational monitoring
    • Monitor server performance and initiate action when appropriate
    • Perform root cause analysis
    • Perform deployments and migrations facilitation
    • Maintain the development environment
  • Communications/Collaboration
    • Operations meetings
    • End user customers where needed
    • Monthly operations status updates with key stakeholders

Required Skills:

  • BS/MS in Computer Science /Systems Management/IT Related field
  • Strong understanding of Manufacturing Execution Systems
  • Strong leadership and project management skills
  • In-depth knowledge of industry best practices in application development
  • Experience working with IT systems in a 24/7 manufacturing environment
  • In-depth knowledge of source code management systems
  • In-depth knowledge of relational databases
  • Prior supervisory experience

Desired Skills:

  • Strong communication, presentation, organizational, facilitation and negotiation skills (including ability to “translate” between business and technology needs).
  • Ability to continuously prioritize and multitask efficiently.
  • Ability to influence decisions with critical thinking based upon experience and grasp of the strategic intent of the project.
  • 5+ years’ experience using programming languages

Soft Skills:

  • Ability to work without close supervision
  • Ability to work in a multi-cultural team
  • Ability to work closely with internal customers around the world to meet customer requirements
  • Ability to work individually and on teams to execute projects on time, on budget, and with expected results
  • Strong verbal and written communication skills
  • Strong initiative
  • Self-motivated
  • Accountable for actions/behaviors

Travel Requirements: Up to 25% travel domestic and international

This position does not support immigration sponsorship.

We prohibit discrimination on the basis of  race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, or veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Nearest Major Market: Charlotte