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ServiceNow, Engineer (Charlotte, NC. or Remote)

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Date: Aug 6, 2022

Location: Charlotte, NC, US, 28216

Company: Corning

Requisition Number: 55817

 

Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies.  Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes.  IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

Purpose of the Position:

 

The ServiceNow engineer will be responsible for working with the ServiceNow Service Owner and the IT for IT Solution Architect to complete the requirements gathering and design for new capability or enhancement of existing capability to assist in project estimating and implementation. Additionally, it will be required to evaluate, design, test and partner as needed with the operations team to implement system changes and resolutions across the ServiceNow platform.

 

Day to Day Responsibilities: 

  • Serve as a technical expert to the Service Owner for pre-project requirements building and shaping
  • Participate in product lifecycle management, to include facilitation of release plans and expectation setting for delivery of new, changed and non-customized functionalities
  • Evaluate and assess the impact of new requirements to ensure overall alignment with the platform and current infrastructure
  • Design and integrate data architecture and flow to include APIs and 3rd party connectors
  • Configure, test, and implement system enhancements and modules in the platform as needed
  • Coordinate implementation efforts with operational change and production processes to ensure minimal impact to production and compatibility with other system maintenance activities such as weekly moves to production, quarterly patching, and annual upgrades
  • Assess impact of designed client scripts, business rules, and workflows and partner with respective operations resources for implementation
  • Create and maintain roadmap, system design, and architecture documentation
  • Work with the Service Owner and Solution Architect to identify and implement automation opportunities
  • Serve as a technical expert across all platform applications, modules, and integrations
  • Establish and maintain a strong partnership with parallel operational system administrators to maintain continuity of data flow for system integrations
  • Prioritize and oversee service improvement and enhancement projects, to include reporting on the progress of those projects and their impact to performance
  • Evaluate, test, and implement role structure(s) to optimize support workflow and relationship between operations and process/technology owners

 

Education & Experiences: 

  • B.S. Computer Science or related IT field or A.S degree with commensurate experience
  • ITIL v3/v4 Certification or equivalent practical experience
  • Certified ServiceNow System Administrator
  • Certified ServiceNow Implementation Specialist
  • Certified ServiceNow Application Developer or equivalent experience
  • 7+ years of overall IT experience
  • 5+ years of total ServiceNow experience that includes first-hand support and/or system administration
  • 3+ years of ServiceNow design and implementation experience across the platform

 

Required Skills: 

  • Working knowledge of ServiceNow applications to include, but not limited to IT Service Management, IT Business Management, IT Operations Management, Risk, and Software Asset Management
  • Significant experience with ServiceNow Integration Hub activity designer, activity packs, and orchestration
  • In depth understanding of CMDB, Common Service Data Model, Service Mapping and Discovery
  • Experience with Notifications, Service Levels, Performance Analytics and Reporting
  • Working knowledge of creating and configuring forms and screen updates in ServiceNow
  • Thorough understanding of ServiceNow integrations, database hierarchies and design
  • Demonstrated use of Workflow Editor and Flow Designer
  • JavaScript experience
  • Detailed knowledge of ServiceNow’s license and entitlement structure

 


Nearest Major Market: Charlotte