ServiceNow Architect

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Date: May 7, 2024

Location: Charlotte, NC, US, 28216 Corning, NY, US, 14831

Company: Corning

Requisition Number: 62889


Corning is vital to progress – in the industries we help shape and in the world we share.


We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.


Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 


The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies.  Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes.  IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.


Scope of Position:

The Service Management Architect is responsible for maintaining the Service Management Architecture, a description of the essential components of a business, including their interrelationships. The Service Management Architect works directly with the IT Global Operations team, the ITSM Process Owner and IT ServiceNow Engineering, to continuously improve the Service Management Platform and the related processes. The Service Management Architect is responsible for the overall architecture, design, implementation, and integrity of the ServiceNow platform within the enterprise.



  • Accountable for ServiceNow platform, roadmap & integration strategy.
  • Owner for Design/Optimization of Service Management Platform based on best practices.
  • Define & develop standards and practices for maintaining the ServiceNow architecture model.
  • Consulting Owner of Current Processes for Continuous Improvement and Governance.
  • Responsible for ServiceNow Platform design, including integration strategy (e.g., utilizing infrastructure platform APIs via SOAP and/or REST APIs) and performance.
  • Defines, guides, and supports the execution of technical governance processes (e.g., platform change review).
  • Work closely with the development teams, participate in design and architecture reviews.
  • Maintain technical specifications and documents, architecture diagrams, system documentation and manuals.
  • Responsible for overall data integrity of the entire CMDB and leveraging their value.
  • Supports remediation of configurations not aligned to ServiceNow best practices.
  • Assesses instance health (performance, manageability, usability, scalability, upgradability, and security)
  • Leads in developing standards and practices for maintaining the health of the ServiceNow platform.


Education Requirements:

  • Bachelor's degree in an IT related field required.


Required Skills:

  • 7+ years of professional service management architecture experience.
  • 3+ years with ServiceNow architectures in particular for ITSM, CMDB and preferably CSDM modules.
  • ServiceNow Technical Architect certification required; Master Architect certifications preferred.
  • Thorough understanding of the ServiceNow portfolio, platform architecture, and related technologies and dependencies.


Desired Skills:

  • Experience with CMDB Health dashboard configuration, CMDB remediation, including duplicate and stale CI items.
  • ServiceNow Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) certifications are preferred.
  • Proficient with event management, service mapping, platform security and integration best practices.
  • Understanding in the ServiceNow CMDB class hierarchy, including how it relates to Asset and Configuration Management.
  • Master’s degree in IT related field preferred.
  • ITIL 4 certification is an advantage.


Location & Travel Requirements:

  • Remote
  • Up to 10% travel 



This position does not support immigration sponsorship.  


The range for this position is  $112,420.00   -  $154,578.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.


​Corning Puts YOU First! 

We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning. 

  • Our monetary peer-to-peer recognition program is tied to our Values and celebrates you and your colleagues’ contributions. 
  • Health and well-being benefits include medical, dental, vision, paid parental leave, mental health/substance use, fitness, and disease management programs.  
  • Financial benefits include a 401(k) savings plan with company matching contributions and a 100% company-paid pension benefit that grows steadily throughout your career. 
  • Companywide bonus and attractive short- and long-term compensation programs are available based on your role and responsibilities.   
  • Professional development programs help you grow and achieve your career goals.


We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at

Nearest Major Market: Charlotte

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