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Supply Chain Specialist

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Date: Jan 25, 2023

Location: Charlotte, NC, US, 28216

Company: Corning

Requisition Number: 59470


Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.


The Supply Chain Specialist will act as the account manager for key product Customers. Managing the End-to-End Supply Chain Operations such as scheduling, planning and customer service activities.


Key Responsibilities
• Work with the customer for product line order execution, problem solving, and follow up
• Develop and maintain effective working relationships with Commercial, Planning, Shipping, and external customers for quick response and problem solving
• Monitor and coordinate the execution of part number level schedules to meet or exceed delivery targets
• Analyze exceptions to determine root causes, identify trends, and implement corrective actions
• Coordinate with cross functional teams to assess prioritization and manage key orders
• Ensure customer orders are accurate and placed in a timely matter
• Drive customer priorities to the plant through SAP
• Ensure confirmation dates are within expected lead time
• Track actual ship date with promised date and implement corrective actions when necessary
• Direct scheduling of product shipments from plant to meet customer requirements
• Investigate and correct customer design and/or pricing errors for orders
• Govern the overall customer relationship including conflict resolution and account management
• Analyze and implement solutions or strategies for business problems based on the customer’s business goals, objectives, needs, existing systems infrastructure and input from senior personnel
• Coordinate with demand management to ensure proper allocation and priorities are being followed with plant planners, PLM and commercial
• Participate in forecasting in Sales and Operations Planning
• Review the production plan impact of forecast and communicates necessary information concerning manufacturing capacity or potential customer service issues
• Participate in new product introduction process
• Manage orders around Engineer Change Notifications to ensure minimal obsolescence
• Manage and maintain customer systems such as Fireworks, Bidmaster, and Sitetracker
• Confirm Bidmaster (CTL specific) and customer PO match what is entered in SAP as a sales order
• Work with sales, project managers, and deal management to obtain contracts and purchase orders for entry into the SAP sales order
• Ensure services Sales Orders are entered in SAP to match the billing method described in the customer purchase order
• Participate in weekly/monthly forecasting meetings to offer input into dates and risk associated with timing of revenue recognition represented in the SAP backlog
• Update key performance indicators for daily shipping/billing, monthly forecast accuracy, and others as required (customer OTD, et.)


• Bachelor’s degree in business or Supply Chain
• 3+ years’ experience in Supply Chain Operations and/or Supply Chain Customer Service with a demonstrated track record of results
• Professional supply chain planning skills
• Ability to align and build teams to deliver results by influencing resources across the globe that are not direct reports and may have conflicting regional priorities
• SAP knowledge and/or understanding of order entry, scheduling and distribution
• Proficient in Excel and data statistical analysis
• Familiar with manufacturing principles, MRP and S&OP concept
• Ability to simplify complex situations and deal with ambiguity
• Strong communications (particularly upward within a global organization), leadership, and interpersonal skills
• Proven leadership and change management skills


Preferred Qualifications
•Bilingual- Spanish and English
• Knowledge of FlexNAP product
• Knowledge of Telecommunications Industry
• Knowledge of fiber deployment to the field



Up to 25%


This position does not support immigration sponsorship.


We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Nearest Major Market: Charlotte