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Date: Aug 7, 2022
Location: Chongqing, CQ, CN, 400700
Company: Corning
Purpose of the Position:
- Support key account business with potential increased coverage.
- Support AE regional work.
- Provide application engineering support to customer expansion and business growth
Day to Day Responsibilities:
Solve customers’ technical problems
* Develop clear tech communication channels between Corning and assigned customers.
* Ensures customer satisfaction through timely and effective technical problem resolution and technical service.
* Resolve/clarify disposition of returns for manufacturing/quality action.
* Establish strong linkage to Customer Service, Supply Chain, Quality Assurance, Product Engineering and Product Line Management.
* Coordinate customer’s quality/technical audit at Corning.
Define and deliver today's product
* Develop and document thorough understanding of customers' processes from a product, design development and manufacturing perspective.
* Lead the promotion of Corning's technology advantages and capabilities. Prioritize these advantages according to customer requirements and concerns.
* Propose customer specifications to Worldwide Product Engineer.
* Negotiate and close specs with customer (in close coordination with PL strategy)
* Conduct customer specification reviews.
* Defines and manages customer’s qualification plan.
* Manage product modifications and/or redesigns per customer spec changes.
* Present customer issues at Region and Division's review meetings.
* Promotes Corning's value in product, process, and technical expertise through clear linkage to the customer's value proposition
Identify future opportunities
* Identify potential opportunities & risks with customer product & process migration.
* Lead process for Value Engineering & cost reduction initiatives at customer.
* Design and facilitate technical presentations on substrate properties, product & process innovations and technology projects.
* Lead regional roadmap process.
- Understand 5-year technology and product roadmap with customers and how our roadmaps integrate to gain customer design-wins.
- Effectively communicate / review roadmaps internally with subject matter experts
Other significant responsibilities
* As key technical liaison between customer and Corning internal, cultivate strong tech relationship with customers and drive internal alignment.
* Network across all key positions that work to support customers
Education & Experience
Education
- Bachelor in semiconductor, electronics, chemistry, precision instruments, mechanical engineering, material sciences or glass science, optics, physics.
- Master’s degree is a plus.
Experience
- 5-8 years of working experience in Electronics, Semi-conductor, Display industry is preferred; Work experience in a role requiring extensive quantitative analysis, data interpretation and mechanical or optic experience is required; R&D engineer
Required Skills
- Ability to envision technical market trends and build appropriate roadmaps.
- Ability to interact effectively with customers, and other industry leaders and represent Corning on technical issues.
- Ability to interact effectively with internal groups to assure programs are in place so products meet customers' evolving technical requirements.
- Ability to network throughout TFT-LCD value chain.
- Strong hands-on trouble shooting, problem solving skill.
- Good communication, organization, reporting, presentation skill.
- Strong working knowledge of Microsoft Office package. Including (Excel, Word, PowerPoint, and database management)
- Ability to work and communicate