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Account Manager, CPT

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Date: Jan 15, 2023

Location: Corning, NY, US, 14831

Company: Corning

Internal Corning Employees are provided the opportunity to review global job openings for potential interest. However, they are encouraged to do so with the understanding that whether or not they will be considered a candidate for positions located outside their geographic area (city, country, region) will depend on a number of factors such as the availability of local subject matter expertise or qualified talent, the need to obtain and availability of work authorization, costs associated with internal transfer, etc. It will be the decision of the hiring organization whether to permit employees applying outside the local area where the opening exists to be considered a candidate for that opening. It is recommended employees wishing to apply for job openings at Corning make their supervisor aware of their interest before formally applying.

Scope of Position: This position is responsible for managing and growing key and emerging accounts for Corning Pharmaceutical Technologies (CPT), supporting the achievement of the division’s sales and profit objectives.


Key Responsibilities

  • Develop key account strategies to manage the product life cycle and to grow and progress new products within the accounts
  • Execute key account plans, ensuring customer forecasts are properly integrated into demand and supply planning, and deliver per customer expectations
  • Possess and provide in-depth CPT product knowledge to address general technical inquiries from customer
  • Develop relationships with key decision makers, and build and strengthen these relationships to increase customer satisfaction, and ultimately maximize account penetration and customer retention
  • Provide leadership during price and contract negotiation, technical problem solving and operational escalations
  • Work actively with customer service, manufacturing, product line management, engineering, and development groups to represent customer viewpoint and identify win-win strategies 
  • Evaluate new business opportunities based on capability, market, financial, and strategic analysis.
  • Grow the business with a focus on biotech, gene therapy and branded therapeutics 
  • Manage all facets of responsibilities within the framework of Corning’s value


Travel Requirements: 25-50% domestically with possible international at times

Hours of work/work schedule/flex-time: Monday-Friday, standard business hours with flexibility

Location: Will work from home office, with occasional travel to Corning offices in NY and NC


Education and Experience:

  • Undergraduate degree required – business or science degree preferred
  • Demonstrated ability to gain deep technical understanding of products and markets
  • Work experience in a Commercial/Sales team environment or equivalent experience in customer-facing role managing external stakeholders
  • Demonstrated ability to develop relationships including working effectively with management and senior leadership.
  • Proven experience leading and executing change management within a team or organization.
  • Effective problem solver who can work with ambiguity but make sound business decisions


Desired Experience / Qualifications / Skills:

  • Effective at listening to understand key concerns for internal / external customers
  • Strong communication skills to advance difficult negotiations
  • Understanding of the Pharmaceutical industry and manufacturing process, and Good Manufacturing Practice (GMP)
  • Understanding of product claims impact to the pharmaceutical manufacturing process and the value they create.
  • Creates effective methods to distribute information and knowledge across customer organizations
  • Ability to see ahead clearly; can anticipate future consequences and trends accurately.
  • Soft Skills:
    • Customer-focused.
    • Team player with solid skills in group decision making
    • Strong organizational and process management skills including the ability to prioritize (own work and those of team members) workload, meet deadlines
    • Strong, effective communication and presentation skills (verbal and written)
    • Builds rapport with all levels of the organization
    • Ability to adapt quickly and demonstrate flexibility in the face of changing/evolving priorities and in a fast-paced, demanding work environment

We prohibit discrimination on the basis of  race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, or veteran status or any other legally protected status.


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Nearest Major Market: Corning