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Project Manager, DSaaS COE - Shared Services

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Date: Feb 7, 2019

Location: Corning, NY, US, 14831

Company: Corning

Requisition Number: 36054


Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Scope of Position: Corning Shared Services (CSS) supports Corning’s global operations and delivers profitable growth through evolving processes, ensuring compliance and executing vital transactions. CSS is leading the way with digital solutions for business processes. The Project Manager, DSaaS will be responsible for driving operationally the DSaaS vision, scope, and scale in digital solutions. In addition, this person will be responsible for supporting the DSaaS team as they support, update, and build automation and digital products. Being open minded, tech savvy, process oriented, and able to speak the business language as we work through our evolving operations.


Specifically, you will:

  • Engage with the RPA COE, DSaaS PDO, and Leadership for Business Development in the RPA and Digital Space
  • Understand the RPA and DSaaS strategy
  • Understand the available digital capabilities
  • Develop and deliver internal communications and marketing materials in collaboration with Corporate Communications
  • Engage with existing and potential (internal) customers to increase digital solution saturation
  • Schedule and lead regular customer Business reviews; incorporate feedback into Operations / Solutions
  • Translate current business process to digitally optimized process building the bridge between the DSaaS and business teams
  • Translate action and performance of automation solutions to leadership
  • Active project engagement and leadership on DSaaS and RPA initiatives, liaison between Business Leadership and Operations on initiatives
  • Ensure solution success and commitments are met according to plan


Day to Day Responsibilities:

  • Develop, gain approval, and deliver the DSaaS comprehensive marketing and communication strategy as well as commercialization of the DSaaS service offerings
  • Collaborates cross-functionally and with the Robotic Process Automation (RPA) COE to find opportunities to extend RPA capabilities or other digital capabilities
  • Works with the DSaaS PDO and SPA to gain understanding of digital strategy and capabilities
  • Engage with stakeholders at all levels of the organization to seek inputs on requirements and to socialize status / influence results throughout project lifecycle
  • Run effective and efficient project management processes to drive good work prioritization and resource allocation decisions
  • Draft project charters, project plans, resource plans, cost estimates, and metrics to report and manage the health of each project
  • Provide regular project updates to sponsor, steering team, and PMO’s on metrics, budget, and overall health of each project identifying areas for action
  • Document and manage risks throughout the project lifecycle
  • Inspects product progress throughout the development process, adapting requirements as needed
  • Performs qualitative and quantitative analysis as needed to support business initiatives
  • Escalate issues as appropriate to ensure timely and effective resolution
  • Collaborates cross functionally to understand needs & trends and proposes appropriate solutions
  • Provides project oversight to fulfill business requirements, mitigate risks, and optimize value
  • Develops and tracks project metrics/objectives with feedback and action plans designed to address planning gaps
  • Plays an active role in Change Management and Communications
  • Provides the Customer Relationship Managers with the information needed to develop the required SLAs for additional services provided by our Centers and/or vendors to customers


Travel Requirements: 25-50% domestic/international travel possible depending on project(s) assigned.


Required Education and Experience:

  • Bachelor’s degree required.
  • Business development or transformation work including work in Shared Services Centers ideal.
  • Work with multiple groups and cross function team experiences.
  • Previous experience with marketing, communications, and/or commercialization of products or services desired.


Required Skills:

  • Comfortable establishing new service offerings and dealing with ambiguous or unknown start-up challenges
  • Problem solving, analytical skills, exceptional follow through
  • Ability to execute strategy translating action and performance of project solutions for stakeholders
  • Initiative and effectively manages self and team through a dynamic environment
  • Ability to interface at all levels within the organization and install confidence and trust through a polished communication approach
  • Highly proficient with Microsoft Office products including Word, Excel, PowerPoint, Visio, and/or Project. Uses these tools to work more efficiently and reduce time.
  • Project management skills and experiences
  • Process improvement experience
  • Ability to prioritize work to meet deliverables/timelines in an effective manner


Desired Skills:

  • Strong organization skills, process rigor, attention to detail, responsive
  • Understanding of Shared Services operations
  • Green Belt certification
  • Cross-Functional work experience (BUs, Finance, IT)
  • Experience using Performance Excellence tools and theory


Soft Skills:

  • Excellent written and oral presentation skills needed to brief high-level management
  • Leadership skills to engage business leadership and leverage talent in a matrix organization
  • Additional leadership skills: influencing, motivating, change champion, adaptable
  • Sense of urgency and creativity to handle project issues and adapt plan to meet objectives
  • Flexibility to adapt to changing environment; be a change agent to help others through change
  • Cross-cultural sensitivity
  • Open minded
  • Customer focus with emphasis on exceptional project delivery
  • Highly collaborative
  • Ability to work independently with minimal supervision as well as in a team environment
  • Change Agent – Strong knowledge of change management process & making sure change management tools are used appropriately
  • Strong communication skills – facilitation, listening, negotiation, presentation, speaking, & writing


Corning is a manufacturing company that focuses on next generation products spending ~15% on research and development. Corning Shared Services supports Corning’s competitive advantage, through best-in-class and evolving operations, with a focus on actionable insights. We help Corning deliver profitable growth through evolving processes, ensuring compliance, and executing vital transactions. People come to Corning to work with smart people and fun projects and stay because of the people, the strong core values, and constant flow of development and stretch opportunities. Apply today!


This position does not support immigration sponsorship.


We prohibit discrimination on the basis of  race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, or veteran status or any other legally protected status.

Nearest Major Market: Corning