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Senior Manager, Digital Solutions as a Service (DSaaS), Shared Services

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Date: Apr 4, 2019

Location: Corning, NY, US, 14830

Company: Corning

Requisition Number: 35629


Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Corning Shared Services (CSS) supports Corning’s global operations and delivers profitable growth through evolving processes, ensuring compliance and executing vital transactions. CSS is leading the way with digital solutions for business processes. As the CSS Senior Manager / Director, DSaaS you will be responsible for crafting this strategy leading the DSaaS team in vision, scope, and scale in digital solutions. In addition, you will lead the DSaaS team’s direction in strategy as they support, update, and build automation products. Being open minded, tech savvy, process oriented, and having the ability to speak the business language, will aid you as we work through our evolving operations. It will be critical for you to work well in a cross functional, enterprise process oriented organization. As the CSS Senior Manager / Director, DSaaS, you will be the voice of the business to the team.


Scope of Position:

  • Craft DSaaS strategy and action plan.
  • Build DSaaS department structure.
  • Lead the DSaaS team in vision, scope, and scale on digital solutions.
  • Work with fellow Global Process Owners (GPOs) and our businesses to translate current business process to digitally optimized process building the bridge between the DSaaS and business teams.
  • Translate action and performance of automation solutions to leadership.
  • Engage with Corning finance and business leadership (up through the executive level) in a multi-national/multi-cultural environment to gain stake-holder alignment and present project status, findings, and results.
  • Active portfolio management including project sponsorship, initial chartering, resource planning, budgeting, sponsor and executive committee reviews, stake-holder engagement, change agency and project closure.


Day to Day Responsibilities:

  • Researches upcoming consumer digital trends and builds them into the product roadmap
  • Engage with stake-holders at all levels of the organization to seek input on requirements and to socialize status/influence results throughout project lifecycle
  • Sponsor and promote a DSaaS portfolio coordinated across the other end to end portfolios and the business priorities assuring alignment with Corp agenda.
  • Provide regular project updates to executive sponsors, steering team, and PMO’s on metrics, budget, and overall health of the DSaaS portfolio identifying areas for action.
  • Document and manage risks throughout the project lifecycle
  • Inspects product progress throughout the development process, adapting requirements as needed
  • Refines and prioritizes tasks in the backlog
  • Performs qualitative and quantitative analysis as needed to support business initiatives
  • Call out issues as appropriate to ensure timely and effective resolution
  • Document and track activities, scope changes and lessons learned
  • Ensure projects are delivered within timeline, budget and deliverables are met.


Travel Requirements: 25-50% domestic/international travel possible.


Required Education and Experience:

  • A minimum of a Bachelor’s Degree
  • Transformation work including work in Shared Services Centers ideal.
  • Work with multiple groups and cross function team experiences.


Required Skills:

  • Ability to grow a team and develop individuals.
  • Problem solving, analytical skills, exceptional follow through
  • Ability to build strategy translating action and performance of project solutions for stake-holders.
  • Initiative and effectively manages self and team through a dynamic and demanding environment.
  • Polish – Ability to interface at all levels within the organization and install confidence and trust
  • Highly proficient with Microsoft Office products including Word, Excel, PowerPoint, Visio, and/or Project. Uses these tools to work more efficiently and reduce time.
  • Project management skills and experiences
  • Process and operational improvement experience
  • Ability to prioritize work to meet deliverables/timelines in an effective manner


Desired Skills:

  • Strong organization skills, process rigor, attention to detail, responsive
  • Understanding of Shared Services operations
  • Project Management Professional (PMP) Certification
  • Green Belt certification


Soft Skills:

  • Excellent written and oral presentation skills needed to brief high-level management
  • Leadership skills to engage business leadership and collaborate with talent in a matrix organization
  • Additional leadership skills: influencing, motivating, change champion, adaptable,
  • Sense of urgency and creativity to handle project issues and adapt plan to meet objectives
  • Flexibility to adapt to changing environment; be a change agent to help others through change
  • Cross-cultural sensitivity
  • Open-minded.
  • Customer focus with emphasis on exceptional project delivery
  • Highly collaborative


Corning is a manufacturing company that focuses on next generation products spending ~15% on research and development. Corning Shared Services supports Corning’s competitive advantage, through best-in-class and evolving operations, with a focus on actionable insights. We help Corning deliver profitable growth through evolving processes, ensuring compliance, and executing vital transactions. People come to Corning to work with smart people and fun projects and stay because of the people, the strong core values, and constant flow of development and stretch opportunities. Apply today!


This position does not support immigration sponsorship.


We prohibit discrimination on the basis of  race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, or veteran status or any other legally protected status.

Nearest Major Market: Corning