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CSS Team Leader, OTC, NA

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Date: Jan 6, 2022

Location: Corning, NY, US, 14831

Company: Corning

Requisition Number: 52215


Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Responsible for day to day issue resolution, escalations, oversight of the team’s daily responsibilities, SLA management, leading through KPI/KRI’s, and supporting the Cash Operation Manager to achieve Steam objectives.

Day to day responsibilities:

  • Assist in leading Cash Application, Billing, Credit & Collections for all integrated NA Businesses.
  • Work with all integrated NA Customer Service/Commercial groups to ensure business expectations are being met.
  • Reconciliation of the Bad Debt Reserves.
  • Credit Analysis of Single Remits up to $2.5M
  • Responsible for communicating and resolving issues with customers at various levels of their organizations.
  • Assist with the managing for employees that analyze credit history and financial statements to develop risk evaluation and credit limits, to permit the highest profitable sales consistent with minimum loss.
  • Other responsibilities include collection management and resolution of outstanding invoices.
  • Responsible for assisting the groups achieve & maintain compliance with established policies & procedures with discretion to make minor (documented) revision to respond to atypical situations.
  • Oversees ongoing operations through direct supervision, review logs and reports from colleagues and direct reports.
  • Prepare monthly reports on status of major past due accounts for Credit Manager.
  • When required, answer inquiries from reporting agencies, other businesses and credit groups.
  • Assist in directing daily activities and reassessing staff to ensure efficient & effective operations.
  • Performs daily ongoing operational tasks of organization.
  • Ensures that work targets and schedules are met.
  • Implement solutions to deal with schedule delays and inform manager of actions taken.
  • Flexible work schedule is expected.
  • Ensure that all necessary SOPs are completed, accurate, and updated as needed.
  • Routine work is reviewed on a regular basis and all deviances are cleared for soundness of judgment.
  • Supports the CSS 2025 Vision
    • Always be ready to support earning's evolving businesses
    • Eliminate 100% manual processing of today's standard service transactions
    • Be a thought leader in digital transformation leading with DSaaS - in and out of Corning
  • Champions capabilities (Chatbot, RPA, DAaR, PEx/BPE, etc.) to improve efficiency and effectiveness of processes served
    • Show intellectual curiosity and eagerness to learn taking initiative to develop business knowledge and understanding of relevant technologies, tools, and systems
    • Embrace change keeping an open mind to process improvements

Travel Requirements:

  • None

Hours of work/work schedule/flex-time:

  • 40+

Required Skills:

  • Strong Analytical skills
  • Team player
  • Demonstrated supervisory and process management skills
  • Ability to act under pressure in a fast-paced environment
  • Attention to detail, accuracy, process-oriented and organized
  • Ability to be comfortable interacting and communicating with all aspects of the business, including senior management of other companies.

Desired Skills:

  • Knowledge of Credit and Collection
  • Supervisory experience
  • Ability to act on initiative
  • Ability to embrace change
  • Ability to be proactive in dealing with Customers.

Education and Experience:

  • Required Education
    • BS Degree (Preferably in Finance, Economics, or Accounting)
  • Required Years and Area of Experience:  
    • 1-2 years Software Knowledge:
      • PeopleSoft GLOBAL AR
      • SAP
      • Excel
      • Word
      • S4Hana

This position does not support immigration sponsorship.


We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Nearest Major Market: Corning