Customer Service Coordinator II

Requisition Number: 70855

The company built on breakthroughs. ​  
Join us.​                                      

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   

​Come break through with us.  

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Education: Associate degree minimum required

Experience: 2+ years of experience required, 2+ years of experience in Customer Service/ Corporate environment preferred.   

Day to Day Responsibilities: 

• Manage assigned domestic and international customers to execute error free transactions
• Receive, validate and enter customer orders accurately and timely using both Optical Fiber’s PeopleSoft (PS) as well as Optical Fiber’s SAP order management systems (depending upon source location).  For export orders or NA orders sourced from an offshore location, creation of orders includes a sizable logistics component using ‘Origin Manager’:
  • Create templates in Origin Manager for each ship from location to each customer.
  • Reference routing guide to select proper carriers and request new quotes from the Global Logistics Organization (GLO) team as needed.
  • Gather all shipment weights/dims, customer details, and plant details to create bookings in Origin Manager.
• Maintain existing and (as needed) create new processes for all WW CS locations.
• Create and maintain ePOs for third party vendors and ensure proper approvals.
• Approve all ‘sold through’ Corning Inc invoices and review to confirm details are correct.
• Follow specific, detailed processes for orders shipping to designated locations, ensuring adherence to customs regulations. (Stamping, etc.)
• Assist other Optical Fiber Customer Service (CS) groups around the world as needed with their responsibilities.
• Create and issue credits/rebates for any fiber issues, price changes, etc. and update the RMA system to then close out RAs created for said credit/rebate.
• Build product and pricing knowledge to support the generation of an RFQ and quote.
• Use open order and shipment reports to ensure customers Requested Ship Date and Corning’s Promise Date are adhered to and when they are not, take appropriate proactive actions.
• Track shipments to ensure they arrive to the customer when promised and implement corrective actions when necessary.
• Create and maintain customer profiles and buying agreements into COF and Corporate PeopleSoft systems and interact with COF Commercial Ops to ensure they remain current.
• Ensure OptoCommerce® Fiber Data Delivery (FDD) is available for all customer shipments when required.
• Respond to customer inquiries within 24 hours regarding order, FDD and general product information.
• Build technical product knowledge to respond to customer inquiries and recommend fiber products based on customer requirements.
• Develop and maintain effective working relationships with Planning, Shipping, QA, IT, Finance, Commercial Ops, Corporate Transportation, Corporate Credit, Customer Billing, Freight Forwarders and external customers.
• Work with customers and Commercial Ops to resolve all customer payment discrepancies.
• Take on project work as deemed necessary and/or participate on business teams as required.
• Supports sales team as required with various analysis/reports

Required Skills

• Exceptional attention to detail in every aspect of work.
• Effective task prioritization with ability to multi-task.
• Strong team skills and able to work in a highly dynamic environment.
• Outstanding verbal and/or written communication with the ability to express ideas clearly and precisely.
• Passionate about quality and customer focus.
• Strong organizational skills and solid problem-solving abilities.
• Proficient people skills
• Proficient in Microsoft programs such as Outlook, Teams, Word, & SharePoint.

Desired Skills

• Knowledge of both Optical Fiber’s PeopleSoft and SAP order fulfillment systems, Optical fiber’s processes, and related Corning corporate processes. 
• Proactively and positively supports change and can lead change when required
• Motivated team player and works effectively in a close-knit team 
• Ability to manage and prioritize multiple tasks/projects
• Proficient in Excel

Soft Skills

• Positive attitude
• Results-oriented
• High self-confidence
• Takes initiative when opportunities arise

This position does not support immigration sponsorship.  

The range for this position is $39,880.00 - $54,835.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.

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A job that shapes a life.  

Corning offers you the total package.  

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial, and career from day one

• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit that grows throughout your career.  We also offer a 401(k) savings plan with company matching contributions.  
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, and disease management programs. 
• Company-wide bonuses and long-term incentives, align with key business results and ensure you are rewarded when the company performs well – when Corning wins, we all win.     
• Getting paid for our work is important but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a peer-to-peer recognition program to celebrate success by recognizing colleagues who demonstrate above-and-beyond behaviors.  

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com.