Customer Service Coordinator

Requisition Number: 62902

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 

Corning’s Environmental Technologies segment manufactures ceramic substrates and filter products for emissions control in mobile and stationary applications around the world.

Scope of Position:

Supports CET Customer Service team. Provides order management support to business customers (order entry, order maintenance, logistics, inventory review, price updates, etc.) and support metrics. Delivers professional, first line customer correspondence including providing conflict resolution. Maintains records of customer profiles and prepares status reports. Position acts as a liaison between customer and business. Identify and act on supply issues to minimize impact to the customer. Thoroughly and accurately follows detailed standard procedures and performs duties within prescribed time frames.

Required Skills/Experience:

• Minimum HS/GED required; two-year degree preferred
• Strong attention to detail, experienced at building relationships and working across many different areas.
• Able to effectively manage multiple activities in a fast-paced environment.
• Gathers information independently using established and well-defined procedures to problem solve, make decisions, and prioritize.
• Ability to negotiate and resolve issues across multiple functions.
• Consistently completes tasks with a high level of accuracy and professionalism and has very strong communications skills (both written and verbal).

Desired Skills/Experience:

• PeopleSoft 9.1 supply chain (order entry, billing, shipping) or equivalent system, experience working with customers and freight forwarders.
• Positive attitude, team player.
• Enjoys being challenged and strives to improve processes.

Soft Skills:

• Team player, clear and concise communications skills, patience, ability to remain calm in stressful situations, and attentiveness, has a positive attitude, is dependable and punctual.
• Preference will be given to candidates with: 1+ year customer service experience and outstanding Microsoft Excel skills

This position does not support immigration sponsorship.  

The range for this position is  $37,576.00   -  $51,667.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.

Corning Puts YOU First! 

We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning. 

• Our monetary peer-to-peer recognition program is tied to our Values and celebrates you and your colleagues’ contributions. 
• Health and well-being benefits include medical, dental, vision, paid parental leave, mental health/substance use, fitness, and disease management programs.  
• Financial benefits include a 401(k) savings plan with company matching contributions and a 100% company-paid pension benefit that grows steadily throughout your career. 
• Companywide bonus and attractive short- and long-term compensation programs are available based on your role and responsibilities.   
• Professional development programs help you grow and achieve your career goals.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com.