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Customer Service Coordinator

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Date: Feb 24, 2026

Location: Corning, NY, US, 14831

Company: Corning

Requisition Number: 73477

 

The company built on breakthroughs. ​  
Join us.​                    

                                                          

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  

 

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  

 

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   

 

Come break through with us.  

 

Corning’s businesses are ever evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, and automotive markets. We are changing the world with: 

  • Trusted products that accelerate drug discovery, development, and delivery to save lives
  • Damage-resistant cover glass to enhance the devices that keep us connected
  • Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
  • Precision glass for advanced displays to deliver richer experiences 
  •  Auto glass and ceramics to drive cleaner, safer, and smarter transportation 

 

Role Purpose

The Customer Service Representative (CSR) is a key member of CET North America customer service team with primary liaison between customer and manufacturing for assigned accounts.

Key Responsibilities

  • Coordinate order management process for assigned accounts including order entry, customer correspondence both internal and external, transportation coordination, and payment resolution as needed.
  • Develop and maintain customer relationships both internal and external.
  • Work across commercial and manufacturing including planning and shipping to ensure customer requirements are achieved
  • Identify and act on supply issues to minimize the impact to the customer.
  • Monitor and communicate key customer service metrics
  • Additional customer service-related projects as assigned

Experiences/Education - Required

  • Customer service and/or logistics experience in a similar environment
  • Strong organizational and process skills including the ability to prioritize and multi-task
  • Demonstrated ability to develop relationships with customers (internal and/or external)
  • Ability to negotiate and resolve issues across multiple functions
  • Effective problem solver and detail oriented
  • Excellent verbal and written communication skills
  • Ability to stay calm in the face of adversity
  • Previous experience with PeopleSoft Supply Chain, SAP or a comparable system

Experiences/Education - Desired

  • Knowledge of Corning Environmental Technologies substrate business
  • Experience working with other cultures
  • Manufacturing and/or commercial experience
  • Proficiency with computer programs- Excel and Word
  • Associate’s degree or higher.
  • 3 Years’ experience

 

Travel Requirements:

  • Limited travel may be required, typically not exceeding 5% of work time.

 

Hours of work/work schedule/flextime:

  • M-F: 8-5pm

 

 

This position does not support immigration sponsorship.

The range for this position is $40,147.00 - $55,203.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. 

 

A job that shapes a life.  

Corning offers you the total package.  

 

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

  • Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
  • As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
  • Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.  
  • Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions. 

 

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

 

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at accommodations@corning.com.


Nearest Major Market: Corning

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