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Customer Service Supervisor

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Date: May 14, 2025

Location: Corning, NY, US, 14831

Company: Corning

Requisition Number: 68591

 

The company built on breakthroughs. ​  
Join us.​                    

                                                          

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  

 

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  

 

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   

 

Come break through with us.  

 

Corning’s businesses are ever evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, and automotive markets.

 

We are changing the world with: 

  • Trusted products that accelerate drug discovery, development, and delivery to save lives
  • Damage-resistant cover glass to enhance the devices that keep us connected
  • Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
  • Precision glass for advanced displays to deliver richer experiences 
  •  Auto glass and ceramics to drive cleaner, safer, and smarter transportation 

Role Purpose

Results-driven role responsible for the strategic planning, operations management, and leadership of the Corporate Services' Customer Service team. Responsibilities encompass leading daily operations, supervising staff, managing projects, and ensuring compliance with established policies and procedures. This role will collaborate directly with leadership, internal staff groups, Workplace Services partners, customers, and suppliers to support the achievement of their goals. As a member of the Corporate Services leadership team, this individual will execute and achieve goals and objectives defined in the organization’s annual operating plan, and lead assigned strategic initiatives. 

 

Key Responsibilities

  • Lead and develop a high-performance Customer Service team. Define and execute team strategies, annual objectives, metrics, and operations. Play an active role as member of Corporate Services leadership team. 

  • Manage the strategic path of the team to offer quality services, promote customer satisfaction, and sustain service continuity. Partner with internal and external stakeholders to plan and execute departmental change and optimization initiatives. 

  • Leverage department technology platforms, such as EMS room scheduling tool, MAXIMO workorder system, SharePoint and PowerBI for departmental operations and data-driven decision making.  

  • Develop and manage relationships with customers, partners, suppliers, and peers. Partner with internal, external, and cross-functional teams to deliver high-quality services. 

  • Promote continuous improvement by optimizing operational policies, procedures and implementing enhancements. 

Experiences/Education - Required

  • Bachelor's Degree
  • 3+ years supervisory experience
  • 3+ years strategic planning and leadership experience
  • 3+ years customer focused experience with executives, partner groups/suppliers, and building occupants, preferred

Work/Travel Requirements

  • Standard working hours are from 8 AM to 5 PM EST, Monday through Friday. However, availability extends beyond these times for customer service project and/or technology systems-related administration, project implementation, system upgrades and resolution management, when required.
  • Role located in Corning, NY, hybrid schedule negotiable.

 

 

This position does not support immigration sponsorship.

 

The range for this position is $83,563.00 - $114,900.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.

 

A job that shapes a life.  

Corning offers you the total package.  

 

 Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial, and career from day one

  • As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit that grows throughout your career.  We also offer a 401(k) savings plan with company matching contributions.  
  • Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, and disease management programs. 
  • Company-wide bonuses and long-term incentives, align with key business results and ensure you are rewarded when the company performs well – when Corning wins, we all win.     
  • Getting paid for our work is important but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a peer-to-peer recognition program to celebrate success by recognizing colleagues who demonstrate above-and-beyond behaviors.  

 

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com.


Nearest Major Market: Corning

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