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Food Services Operational Excellence Lead

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Date: Mar 6, 2026

Location: Corning, NY, US, 14831

Company: Corning

Requisition Number: 73799

 

The company built on breakthroughs. ​  
Join us.​                    

                                                          

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  

 

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  

 

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   

 

Come break through with us.  

 

Corning’s businesses are ever-evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, automotive, and solar markets. We are changing the world with: 

  • Trusted products that accelerate drug discovery, development, and delivery to save lives
  • Damage-resistant cover glass to enhance the devices that keep us connected
  • Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
  • Precision glass for advanced displays to deliver richer experiences 
  • Auto glass and ceramics to drive cleaner, safer, and smarter transportation 
  • Solar polysilicon, wafers, and innovative photovoltaic modules, enabling low-cost solar energy solutions

Role Purpose

The Food Services Operational Excellence Lead is responsible for overseeing all aspects of third-party food service providers, ensuring high quality service delivery, contractual compliance, cost-effectiveness, and alignment with organizational standards. This role audits vendor performance and partners with internal stakeholders to ensure exceptional hospitality experience for employees and guests.

Key Responsibilities

· Serve as the point of contact for all food service vendors, including catering, café operations, micro-markets, and vending partners.

· Monitor, evaluate, and report vendor performance against KPIs, SLAs, and contractual obligations.

· Participate in business reviews and assist with performance-improvement initiatives.

· Handle escalations related to service quality, food safety, equipment issues, and operational concerns.

· Foster relationships between food service vendor and site key stakeholders.

· Serve as point of contact for food service vendor safety and security.

· Project management, support opening, closing, and transitions.

· Equipment management.

· Review invoicing, financial statements, subsidies, and operational budgets to ensure accuracy and cost control.

· Identify opportunities for cost optimization without compromising service quality.

· Ensure food safety, sanitation, and regulatory compliance across all vendor-operated locations.

· Collaborate with facilities, HR, EHS, and supply chain teams to support smooth operations.

· Support menu planning reviews, pricing changes, equipment needs, and service innovations.

· Evaluate customer feedback trends and partner with vendors to improve satisfaction.

· Develop and support engagement programs such as promotions, wellness initiatives, seasonal menus, and special events.

· Ensure vendors deliver consistent brand experience aligned with organizational culture.

· Support Financial Analysis & Systems Coordinator with sales data, foot traffic, complaint trends, and operating reports to drive insights.

· Prepare monthly/quarterly performance summaries for leadership.

· Lead continuous improvement initiatives to enhance service quality, sustainability, and efficiency.

Experiences/Education - Required

· Bachelor’s degree required; Business, Hospitality Management, Supply Chain, or related field preferred.

· 3–7+ years of experience in vendor management, food service operations, procurement, or hospitality management.

· Knowledge of food safety standards (ServSafe certification a plus).

· Ability to analyze financial data, budgets, and KPIs.

· Excellent communication and stakeholder management skills

· Strong problem-solving and conflict-resolution abilities

· Project management or continuous improvement experience

· Customer-focused mindset

· Detail-oriented with strong organizational abilities

Experiences/Education - Desired

· Experience with contract negotiations or managing external partners is highly preferred.

· Strong vendor relationship management and negotiation skills.

· Collaborative and able to influence without authority

· Agile and comfortable in a fast-paced environment

· Strategic thinker with operational execution skills

 

Travel Requirements:

· Corporate or campus environment with regular visits to dining or vending areas.

· Majority of time spent within the Corning Valley with 20-30% of occasional travel between other Corning sites or to vendor facilities.

 

Hours of work/work schedule/flextime:

· May require early hours or occasional after-hours support during events or service disruptions.

 

 

This position does not support immigration sponsorship.

 

The range for this position is $73,054.00 - $100,449.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. 

 

A job that shapes a life.  

Corning offers you the total package.  

 

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

  • Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
  • As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
  • Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.  
  • Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions. 

 

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

 

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at accommodations@corning.com.


Nearest Major Market: Corning

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