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Manager, Digital & IT Communications

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Date: Jun 11, 2021

Location: Corning, NY, US, 14831

Company: Corning

Responsibilities

• Support the advancement of Corning’s digital readiness by developing communications strategies and key messaging

• Oversee digital strategy content development and communications planning for all levels throughout the company, and across all channels, ensuring consistent, concise, and clear messaging

• Ensure strategic messaging aligns with corporate objectives and promote employee engagement

• Present communication strategies, plans, tactics, and rationale to senior leadership within the IT organization and across Corning’s business units as needed

• Develop strategy to connect and engage global, cross-business communities of practice

• Plan and coordinate digital events such as Digital Rodeos, hackathons, sprint development, and more

• Manage relationships within the digital team, IT leadership, and business leadership, to effectively communicate and execute the digital strategy objectives

• Be a collaborative partner with Corning’s business units; solicit voice of customer feedback and make strategic communications recommendations from analysis

• Serve as change management communications lead for digital; develop and execute change management plans for key digital initiatives

• Work with the Training & Development team to integrate training efforts with communications and change management

• Build, strengthen, protect, and leverage Corning’s digital brand and messaging internally and externally

• Collaborate with the IT strategy and transformation communications team to ensure alignment with key IT strategy messaging

• Delegate responsibilities to key subject matter experts and teams across the enterprise, while ensuring effective outcomes

• Manage / work with vendors and consultants as needed to support objectives

 

Travel Less than 10%

 

Education and Experience Bachelor’s degree in Communications, Journalism, or related field required.

 

Minimum seven years of communications experience, preferably in corporate communications, public relations, journalism, or communications-related field.

 

Required Skills / Experience

• Ability to lead, organize, and prioritize own work and that of others

• Track record of managing and developing direct reports

• Successful work outcomes in a highly matrixed environment

• Excellent written and verbal communication skills

• Strong writing and editing abilities, including proficiency in Associated Press style

• Storyteller, creative, out of the box thinker, familiar with various platforms

• Capacity to work well under pressure with ability to adapt to changing project requirements and deadlines

• Strong change management skills and experience leading cultural change

• Ability to assess priorities and manage many projects simultaneously

• Experience working on a project that reached global employees and required culturally sensitive communication strategies

• Ability to deliver effective and targeted communications across a very diverse organization, from the highly digital literate (e.g. data scientists) to those who are not, from the CEO to the production worker.

• Experience with multiple media approaches (physical/virtual, social, video, interactive exploration, blogs, community driven, hack-a-thons, etc.)

• Ability to use A/B testing and other means to assess channel effectiveness

• Skilled in measuring post-communications impact

• Excellent organizational skills, detailed-oriented

• Self-motivated with a demonstrated work ethic and a commitment to delivering outstanding work

• Experience in design and developing content for web pages

• Proficiency in Adobe Creative Suite preferred, specifically InDesign, Illustrator, and Photoshop • Advanced proficiency with Microsoft Office and PowerPoint

• Capable of working independently and interdependently

• Confident advocate of new ideas

• Experience in digital transformation initiatives and working on agile teams

 

Soft Skills

• Self-motivated to achieve excellence

• Strong interpersonal skills, especially in listening, problem solving, and influencing

• Curious and eager to learn

• Customer focused

• Ability to work flexible schedules to accommodate different global time zones

• Adaptable to a fast-paced environment with changing requirements


Nearest Major Market: Corning