Sales Engineer

Role Purpose

This position is responsible for customer and technical engagement to a key account for Corning’s Photonics Connectivity Solutions business

Key Responsibilities

• Develop deep understanding of Corning’s optical communications products, including critical product specifications, manufacturing processes, and customer integration and use cases
• Provide front-line support for customer inquiries related to a broad portfolio of existing products. Evaluate new inquiries against existing capabilities, coordinating with engineering and development resources as needed
• Provide commercial and technical support to the customer in response to product or process change requests, quality issues, and operational escalations in a timely manner
• Work collaboratively with global customer account and business/regional leaders to develop relationships within customer’s engineering, development, and operations organizations to advance Corning’s business position within the account, increase customer satisfaction, as well as collect market intelligence to understand customer’s sales forecasts and growth opportunities
• Analyze and articulate product performance including reliability, yields, risk assessments to improve business performance. Requires leading efforts to develop new methodologies, collect and interpret data, and report out to internal and external stakeholders
• Work actively with internal operations, engineering, and development groups to represent or interpret customer viewpoint and identify win-win strategies in support of cost reduction, lead time reduction, and performance improvements
• Participate or lead regional effort in new/next-generation project development
• Track the developments within the business market globally to identify and capture new opportunities and business growth in region
• Lead and build a customer facing team that is focused on ensuring customer needs are met, products designed can be utilized effectively

Required Education 

• Bachelor’s degree (BS) in Engineering, preferably Optical Communications and Fiber or Co-Packaged Optics
• 3-5 years of relevant work experience in Semiconductor or related industry, preferably in a customer support role
• Customer engagement experiences at VP/SVP levels of technical/technology, material management or commercial leadership functions
• Demonstrated ability to conceptualize complex specification and application findings and articulate to internal/external stakeholders to implement product changes
• Ability to coordinate effectively within internal matrix functions
• Excellent internal/external communication and presentation skills with the ability to articulate complex technical ideas, tailoring communication to given audience
• Well-organized and self-directed
• Proven experience effectively prioritizing workload to meet deadlines and work objectives

• Familiarity with semiconductor capital equipment
• Master’s degree (MS) in Engineering, preferred
• Strong fundamental understanding of optics and optical systems
• Knowledge of reliability engineering
• Customer-faced work experience and the ability to escalate issues appropriately
• Experience handling effective negotiations
• Product and process change management experience
• Ability to engage and build relationships with different levels of internal and external organization
• Demonstrated leadership skills and experience managing a globally-based and multi-disciplinary team
• Comfortable in working in a highly-matrixed organization, achieving success through influencing others