Tradeshow Warehouse Support Coordinator

Role Purpose

An entry level, support-focused position that entails a wide range of responsibilities, from assisting with packing and shipping to supporting internal events and customer requests, all while maintaining high standards of service and operational excellence. The Coordinator will ensure adherence to established processes and safety regulations, contributing to the overall efficiency and effectiveness of the Tradeshow department.  In addition, they will be responsible for administrative support for the team and special projects, as assigned.  Position will work with department supervisor and team members, as well as internal customers, staff groups, and external vendors.

Key Responsibilities

• Develop professional working relationships with team, customer base and vendors
• Assist team members with packing, shipping, and returns as needed, while adhering to established policies and processes to meet customer requirements
• Assist with mock setups for shows as needed, which could involve construction/assembly of modular booth properties
• Responsible for maintenance of the Tradeshow warehouse location, including cleanliness
• Ordering of supplies
• Conduct monthly and quarterly inspections with the Warehouse Specialist
• Support Environmental Health & Safety initiatives and audits
• Support internal events and setups
• Support customer requests as assigned
• Fulfill shipment-only requests, both domestic and international
• Contribute to internal projects
• Support miscellaneous administrative tasks as directed by supervisor, which could include customer survey distribution, updating show photo portfolio, Sharepoint Online website, and reporting needs
• Contribute to department time tracking and metrics program to drive continuous improvement in process efficiency and effectiveness
• Utilize the Exhibit Force platform for inventory management.  Act as system administrator, responsible for data accuracy, audits, and reporting functions
• Leverage department technology platforms (i.e. SharePoint, MSFT Teams, FORMS, OneDrive) for department assignments
• Identify and implement improvement opportunities
• Open and close the Tradeshow warehouse daily

Experiences/Education - Required

• •  
• Experience with logistics / shipping desired
• Experience with operation of general power tools desired
• Forklift certification a plus
• Organizational skills with attention to detail
• Effective computer skills with focus on Microsoft 365. Ability to learn systems
• Prioritize projects and manage multiple tasks concurrently
• Professionally handle stressful situations and meet deadlines
• Manage customer expectations and requests; be solutions oriented
• High level of integrity
• High degree of confidentiality
• Add value as an individual contributor, while also being a team player
• Interact professionally with levels of leadership
• Adapt to constant change, be flexible
• Customer-focused
• Active listener
• Strong interpersonal skills
• Effective written and verbal communication skills
• Ability to stand / be on feet for extended periods of time
• Lift up to 50 lbs and operate basic hand tools
• If not currently forklift certified, willingness to take, and are capable of, completing certification

Work & Travel Requirements

• 8am – 5pm, M-F, however extended workdays, weekends and holidays may be required
• Candidate to be located in Corning, NY area or within an hour driving distance
• Candidate will work daily from the Tradeshow location in Big Flats, NY
• Must have a valid driver’s license and ability to operate a vehicle
• Travel expected to be less than 10%, domestic only