Applications Engineer - UK (m/f/d)

Date: 9 Sep 2023

Location: Ewloe, GB, CH5 3XD

Company: Corning

Requisition Number: 61187

 

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 
The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies.  Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes.  IT also delivers Information Technology applications, infrastructure, and project services in a cost-efficient manner to Corning worldwide.

 

 

Job Family Description:

This role relates to the technical support activity for Corning® optical fiber product sales to existing or potential customers. Responsibilities include; responding to technical enquiries on all aspects of optical fiber usage, resolution of product specification or quality-related customer concerns, product promotion, writing test reports, white papers and application notes.

 

Role Purpose:

The role will be responsible for providing technical support to purchasers of all Corning’s optical fiber products. The technical support activity will help securing profitable business opportunities with new and existing customers, to maintain and increase market access of Corning’s optical fiber products with end users and cable/fiber sub-assembly manufacturers.

 

Key Responsibilities:

  • Investigate and resolve technical problems or concerns reported by customers when processing or deploying optical fibre, including site visits as required.
  • Provide a technical information service to customers.  This includes writing general product literature made available to all customers, writing and presenting reports for specific customers on particular aspects of interest or concern, and identifying and distributing previously written materials as appropriate.
  • Promote Corning’s optical fiber products and services to potential and existing customers and end-users to differentiate Corning in the marketplace and secure new or extend existing selling opportunities.
  • Represent the “voice of the customer” for projects to develop new products and implement product changes
  • Support existing customers with issues related to fiber technology, specifications, qualification, and/or a variety of fiber supply and fiber usage issues.
  • Make customer presentations to support and promote Corning’s Optical Fiber products and product initiatives, educate customers and keep them up-to-date on new products and innovations.
  • Understand the telecom industry and competitive environment that Corning operates in.
  • Use technical and industry knowledge to help in customer technical response negotiations.
  • Leverage the capability of the organisation in providing solutions to difficult technical issues associated with specific projects to external customers.
  • Navigate Corning’s systems (commercial, quality, technical/product) to develop responses and solutions to address both technical and supply issues.

 

 

Summary of day-to-day responsibilities:

 

  • Prioritise and respond to technical enquiries and requests for product information, technical data or information about product performance or quality, from current and prospective customers.
  • Manage product returns and quality assurance investigations of customer samples to maintain high customer satisfaction outcomes.
  • Respond to customer material specifications and determine the controls necessary to ensure that agreed supply specifications are fully satisfied.  Explain and negotiate changes to specifications and concessions as necessary.
  • Visit existing and prospective customers to provide technical support and product promotional presentations as required.
  • Explain value and benefits of Corning optical fiber products to customers, potential new customers and end-users.
  • Communicate and facilitate the introduction and timely qualification of new products and product changes to customers, through managed sampling and testing activities.
  • Author generic technical information documents e.g. Product Compliance Reports, White Papers, Application Notes etc.
  • Author and present technical papers for customer seminars, conferences, and journals.

 

Competencies (knowledge, skills and behaviours):

  • Work Ethic – Methodical, data driven, rational, attention to detail, self-starter
  • Values – Integrity, Respect for individuals
  • Personality – team oriented, resolute, composed and calm under pressure, at ease working with people at all levels of management, personable and able to build relationships
  • Engineering specific – Technically astute, problem-solving capability, strong written and verbal skills, confident presenter
  • Intellect – Competent understanding of a broad range of optical communication subjects, acquire knowledge quickly, numerate and data rational, able to learn and work collaboratively and individually, ability to hit deadlines in the face of multiple demands

 

Requirements:

  • Graduate in Physical Sciences, Mathematics or Engineering
  • Fluent in English, oral & written
  • Able to live and work in UK
  • Able to travel regularly (No fixed schedule, potentially up to 20%)

 

Desired:

  • Minimum of 1-2 years post-degree industrial experience in a technical or engineering role.
  • Knowledge, experience or training in Optoelectronics, Optical fiber, Optical Cables, Photonics and Telecommunication Networks.
  • Had technical/commercial interface experience within a technology company or the telecommunications industry.