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Account Manager-Technical

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Date: Jan 25, 2023

Location: Fairport, NY, US, 14450

Company: Corning

Requisition Number: 56917

 

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 

Corning’s businesses are ever evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, and automotive markets. We are changing the world with: 

•    Trusted products that accelerate drug discovery, development, and delivery to save lives
•    Damage-resistant cover glass to enhance the devices that keep us connected
•    Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of life
•    Precision glass for advanced displays to deliver richer experiences 
•    Auto glass and ceramics to drive cleaner, safer, and smarter transportation 

The Specialty Materials segment manufactures products that provide more than 150 material formulations for glass, glass ceramics and fluoride crystals to meet demand for unique customer needs. Consequently, this segment operates in a wide variety of commercial and industrial markets that include display optics and components, semiconductor optics components, aerospace and defense, astronomy, ophthalmic products, telecommunications components and cover glass that is optimized for portable display devices.
 

Scope of Position:

This position is part of the Specialty Materials/Advanced Optics segment and reports to the Key Account Manager and is responsible for managing the recurring business of Precision Optics products between Corning and a key customer account. 

 

Major Responsibilities (Ongoing Tasks) 
• Lead relationships with all customer’s factories (in Asia, USA and EMEA) and represent Corning within customer organization in all aspects of the recurring business and ongoing production. 
• Maintain frequent contact with the customer to identify, build and strengthen the relationship, continually assess Corning’s effectiveness in meeting the customer’s needs, and ultimately maximize retention and growth of recurring business. 
• Ensure continuous and consistent assessment of customer demand vs Corning’s supply plan; identify gaps and work with operations to minimize them, provide timely communications to the customer, and define work-around solutions. 
• Manage customer interactions in all commercial, operational, and technical aspects supporting existing products, including rescheduling, quality issues, production and supply chain issues, product change requests. 
• Work with cross-functional teams to assess risks susceptible to impact customer commitments and develop and implement mitigation plans. 
• Monitor compliance with ongoing contracts related to delivery, lead times, inventory, pricing, quality; negotiate pricing updates and commercial agreements specific to each product. 
• Develop formal proposals/quotations to support ongoing customer needs related to recurring business. 
• Work with customer’s factories and engineering teams to gain acceptance for the implementation of process improvements and use of new equipment. 
• Propose and implement new or improved processes aimed at maximizing efficiency and revenue, reducing transactional costs, and increasing customer satisfaction. 
• Develop and execute strategies for the efficient and profitable turnaround of product repairs and maintenance. 
• Work actively with Corning operations, engineering, development, and management to represent customer viewpoint and work towards win-win strategies. 
• Provide and maintain short and long term forecast to Corning business unit through deep knowledge of the account; develop understanding of the customer’s end market environment.
 
Qualifications 
• Bachelor’s degree in engineering   Optics concentration / MBA preferred.
• 5+ years experience in a variety of functional groups in Manufacturing Industry
• 2+ years in customer facing role with ongoing customer support, issue resolution and negotiations
• Experience leading multi-disciplinary teams (operations, engineering, development, commercial) highly desired 
• International business experience desired Knowledge, Skills and Behaviors 
• Prior knowledge of optics, opto-mechanical systems and/or semiconductor process control equipment desired 
• Ability to coordinate effectively with internal matrix functions and both internally and externally 
• Can negotiate skillfully in tough situations with both internal and external groups. 
• Dedicated to achieving results and balances personal and professional commitments and time appropriately to do so. 
• Desire to “roll up sleeves” to work directly with customers and internal project teams. 
• Manage business relationships using combination of data driven analysis, strategic thinking, networking and strong interpersonal skills 

 

This position does not support immigration sponsorship.

 

Corning offers a competitive salary, vacation, pension, and family medical leave.
Are you ready to start an exciting career with Corning, Inc.? Apply today!

 

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 


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