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Applications Engineer

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Date: Aug 8, 2022

Location: Fairport, NY, US, 14450 Corning, NY, US, 14831

Company: Corning

Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

 

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

 

The Specialty Materials segment manufactures products that provide more than 150 material formulations for glass, glass ceramics and fluoride crystals to meet demand for unique customer needs. Consequently, this segment operates in a wide variety of commercial and industrial markets that include display optics and components, semiconductor optics components, aerospace and defense, astronomy, ophthalmic products, telecommunications components and cover glass that is optimized for portable display devices.

 

 

Job Title:                Applications Engineer

Division:                 Adv Mtls

Department:           Inspection & Prec Optics

Job ID:                    54860

Job Location:         Fairport, NY or Corning, NY

 

Purpose of Position:

This position is responsible for supporting a key account for Corning’s Precision Optics product line.

 

Key Responsibilities:

  • Develop deep understanding of precision optics products, including critical product specifications, manufacturing processes, and customer integration and use cases.
  • Provide front-line support for customer inquiries related to a broad portfolio of existing products. Evaluate new inquiries against existing capabilities, coordinating with engineering and development resources as needed.
  • Provide commercial and technical support for the account in response to product or process change requests, quality issues, and operational escalations in a timely manner.
  • Develop relationships within customer’s engineering, development, and operations organizations to advance Corning’s business position within the account and maintain or increase customer satisfaction.
  • Analyze and articulate product performance including reliability, yields, risk assessments to improve business performance. Requires leading efforts to develop new methodologies, collect and interpret data, and report out to internal and external stakeholders. 
  • Work actively with internal operations, engineering, and development groups to represent customer viewpoint and identify win-win strategies in support of cost reduction, lead time reduction, and performance improvements.

 

Travel: Up to 25% – Both domestic and international.

 

Education & Experience:

  • Bachelor’s degree (BS) in Engineering or a related technical discipline, preferably Optics
  • Master’s degree (MS) in Engineering, preferred.
  • 3-5 years of relevant work experience, preferably in a customer support role.

 

Required Qualifications:

  • Demonstrated ability to conceptualize complex specification and application findings and articulate to internal/external stakeholders to implement product changes.
  • Ability to coordinate effectively within internal matrix functions.
  • Excellent internal/external communication and presentation skills with the ability to articulate complex technical ideas, tailoring communication to given audience.
  • Well-organized and self-directed.
  • Proven experience effectively prioritizing workload to meet deadlines and work objectives.
  • Ability to maintain effective working relationship with local operations and engineering teams.
  • Ability to influence across operations and technology organization.
  • Ability to assess the impact of complex issues to appropriately bring resolution.
  • Strong technical acumen and inquisitiveness.
  • Desire to “roll up sleeves” to work directly with customers and internal project teams.
  • Process oriented with a systematic approach to problem solving.
  • Ability to work independently in a stressful environment.

 

Desired Qualifications:

  • Familiarity with semiconductor capital equipment. 
  • Strong fundamental understanding of optics and optical systems.
  • Knowledge of reliability engineering.
  • Customer-faced work experience and the ability to escalate issues appropriately.
  • Experience handling effective negotiations.
  • Product and process change management experience.
  • Demonstrated leadership skills and experience managing a multi-disciplinary team.

 

This position does not support immigration sponsorship.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 


Nearest Major Market: Rochester